Auxiliary Services Manager

Auxiliary Services Manager

Company:
Winston-Salem State University

Job Location:
Winston-Salem, North Carolina

Category:
Business and Financial Services

Type:
Full-Time

Appointment Length: 12

Primary Purpose of the Position:
The Auxiliary Services Manager provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. This position serves as the primary liaison between Winston-Salem State University and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals.

The position works collaboratively with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures, including dining-related rates, based on service costs, contractual obligations, and institutional objectives.

Preferred Years Experience,Skills, Training , Education:

• Minimum of two (2) years of relevant professional experience in business operations, auxiliary services, contract management, vendor relations, or managed print services oversight; Working knowledge of managed print services operations and cost drivers
• Previous supervisory experience
• Experience working within a higher education environment
• Familiarity with outsourced service contract oversight; ability to interpret contracts and monitor compliance
• Ability to manage multiple vendor relationships simultaneously
• Effective interpersonal and collaboration skills; Strong problem-solving and customer-service orientation
• Familiarity with enterprise or auxiliary-related software platforms such as Banner, CBORD, or similar systems
• Experience with managed print environments or vendor-managed technology services (e.g., Ricoh, Xerox, Canon)

Special Instructions Summary:
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.