AV and Tech Support Specialist (4 positions)

& Instructional Tech Services Campus: University of Toronto Scarborough (UTSC) Position Number: 00060277, 60278, 60279, 60280 Existing Vacancy: Yes Number of open positions: 4 Description About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey. Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation. This search aligns with the University's commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Your opportunity: Information & Instructional Technology Services (IITS) provides information technology support for the University of Toronto Scarborough. Our mission is to partner and collaborate with clients, UTSC, and third parties to determine value based, sustainable technology solutions that enable the campus to achieve its academic mission. As an AV and Tech Support Specialist, you will play a critical role in assessing and integrating high-quality audio-visual solutions and service support to students, faculty, and staff across UTSC. You will serve as the first point of contact for technical enquiries and solutions, you will be accountable for the technical quality of classes and events, and you will participate in the practical training and support of end-users to ensure efficient and effective use of video conferencing and presentation systems. Drawing upon your strong customer service skills and technological depth, you will adjust to changing circumstances and adapt to the latest technologies to ensure an optimal learning experience for the staff, students and faculty at UTSC. This role requires significant coordination with tri-campus teams to ensure effective planning, scheduling, and delivery of content across multiple audiovisual (AV) platforms. The position is highly coordinated in nature and demands strong cross-functional collaboration and communication skills. Your responsibilities will include: Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk up assistance for faculty, staff, and students. Coordinate with tri campus teams to align stakeholder communication and ensure successful scheduling and execution of AV enabled initiatives. Monitor live classes and events to deliver real time troubleshooting, AV setup, issue resolution, and service metric tracking. Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments. Support core university systems including Microsoft 365, email, VPN, printing, shared drives, Zoom and endpoint management. Apply established standards when deploying, testing, and validating new or upgraded hardware and software. Identify complex issues and escalate appropriately to second and third level support teams. Deliver clear, professional user support while contributing to knowledge base documentation, equipment inventory, and routine IT/AV maintenance. Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum three (3) years of experience with both PC-based and dedicated videoconferencing, audio-visual, collaboration, and presentation technologies. Demonstrated experience supporting existing IP videoconferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies. In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience. Experience conducting needs assessments and evaluating new technologies for recommendation. Proficiency with industry-standard AV technologies, including video conferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (e.g. H.323, SIP, and H.264 protocols). Comprehensive knowledge of integration AV control systems and Ethernet networking, TCP/IP controls. Strong knowledge of Windows and Mac operating systems. Proficiency in MS Office 365, media formats (MPG, QuickTime, PNG, JPG, AIFF), digital media recording and editing tools (Camtasia, Adobe Premiere, and Final Cut), and learning management systems. Excellent interpersonal and communication (oral and written) skills. Superior organizational and analytical/diagnostic skills. Must be self-motivated, results oriented, a quick learner with a strong customer service focus and impeccable attention to detail. Works effectively both independently and as part of a team. Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment. Assets (Nonessential): Technical certifications, including Certified Technology Specialist (CTS), Extron AV, or Crestron. To be successful in this role you will be: Communicator Efficient Organized Perceptive Proactive Problem solver Notes: We are posting for (4) continuing full-time positions. This position is not eligible for Alternative Work Arrangement and requires the incumbent to work 5 days a week on-site at the University of Toronto Scarborough campus. Closing Date: 11/18/2026, 11:59PM ET Employee Group: USW Appointment Type: Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Information Technology (IT) Divisional HR Office Email: humanresources.utsc@utoronto.ca Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca . Indigenous Substantiation Process The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website .