"AV Install Service Technician, UMKC Information Services"

Hiring Department

UMKC Technology Management Department on the Hospital Hill campus

Job Description

We are seeking an Audiovisual Installation and Support Technician to join UMKC Information Services. In this role, you will be responsible for providing technical support to various academic units and ensuring the seamless operation of audiovisual (AV) equipment during classes, meetings, and events. Collaborating closely with academic units and our Information Services team, you will implement and maintain AV hardware to meet the diverse needs of our faculty, staff, students, and community.

The AV Install Service Technician will support multiple academic units by providing technical support for all associated classes, meetings, and events. They will complete and support AV hardware implementations and will work closely with UMKC academic units and UMKC's Information Services team to ensure all support needs are met.

Successful applicants will be organized, detail-oriented individuals, who can remain calm and problem solve in fast-paced situations. This individual will be expected to provide exceptional customer service to our faculty, staff, students, and community. Work performed is often time sensitive, therefore prioritization skills are very important.

Core Job Accountabilities:

• Installation, maintenance, and operation of AV systems.
• Instructing Student, Faculty, Staff and the public on the safe and proper use of AV equipment.
• Troubleshoot, repair, maintain, and adjust audiovisual equipment, including projectors, document cameras, microphones, public address systems and speakers.
• Assisting and supervising repairs completed by internal or external technicians.
• Participating in projects as needed, such as video production and lectern computer maintenance.
• Operate specialized classroom and laboratory technology with technician assistance.
• Regularly inspect classroom AV equipment and perform preventative maintenance.
• Communicate progress and resolutions of technology issues to stakeholders.
• Assist users in utilizing audiovisual equipment and systems.
• Collaborate with full-time AV staff to develop documentation on equipment usage.
• Manage inventory of AV equipment.

Shift

Typical shift is 8:00am - 5:00pm dependent on business needs; will require occasional evening and weekend shifts

Minimum Qualifications

A high school education with two years specialized technical schooling in audiovisual or electrical equipment repair, installation, and servicing or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Minimum of two years’ experience in audiovisual or electrical equipment repair and service is necessary.

Preferred Qualifications

• Knowledge of the principles of electronics, ability to make repairs on audiovisual equipment, and operate equipment
• Ability to operate and instruct others in the operation of audiovisual equipment
• Superior non-verbal, oral, and written communication skills
• Excellent analytical and problem-solving skills
• Experience with Zoom and Microsoft Teams
• Good organizational/prioritization skills
• Ability to explain complex information and technologies in simple terms

Anticipated Hiring Range

Hourly rate starts at $19.80 and will increase based on education, equity, and experience.

Application Deadline

Open until filled, review of applications to begin immediately.

Other Information

Additional Requirements

• Ability to manage technical requests professionally, even in stressful situations.
• Capability to lift or maneuver objects up to 75 lb., with or without accommodation, and team lift up to 150 lb.
• Possession of a current valid driver’s license.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.