Banner System Administrator

Job Details

The Banner System Administrator is a key member of the SIP Management Team within Information Technology Services, responsible for the administration, optimization, and security of the Banner student information system. This role ensures Banner operates reliably, securely, and in alignment with institutional goals and evolving business needs.

Reporting to the Director of SIP Management, the Banner System Administrator collaborates closely with project managers, business analysts, functional and technical teams, integration specialists, report writers, trainers, and subject matter experts. The role supports the design, implementation, and ongoing enhancement of Banner and related system integrations, overseeing system configuration, data processing, security, third-party tools, upgrades, and administrative functions.

This position is based out of the university’s home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am – 5:00 pm Eastern time.

Duties and Responsibilities

• Provide administrative support for the Banner SaaS ecosystem, including Banner core modules and integrated platforms such as Degree Works, CRM Advise, Smart Plan, and other related cloud-based solutions.
• Configure, maintain, and optimize Banner SaaS applications to support institutional academic, administrative, and business processes.
• Support and administer Banner extensibility and integration capabilities, including working with APIs and system integrations.
• Collaborate with functional and technical teams to coordinate Banner configuration and extensibility initiatives.
• Administer system security, including user roles, permissions, and access controls.
• Monitor system performance, availability, and integrations.
• Provide technical and administrative support by troubleshooting and resolving system issues.
• Maintain system documentation, configuration standards, and operational procedures.
• Support audits, releases, upgrades, and change-management activities.
• Perform additional related duties assigned.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field preferred.
• Three (3) or more years of experience in system administration, systems analysis, or enterprise application support.
• Experience supporting Banner extensibility capabilities preferred.
• Demonstrated experience supporting Banner core modules and associated administrative processes.
• Demonstrated experience supporting Banner-related student success and advising platforms, including Degree Works, Smart Plan, and CRM Advise.
• Experience administering Banner SaaS or other cloud-based enterprise platforms.
• Strong understanding of systems analysis, business process evaluation.
• Working knowledge of information security best practices.
• Proven ability to troubleshoot complex system and integration issues.
• Strong interpersonal, written and verbal communication, organizational, and problem-solving skills.
• Flexibility to support alternate work schedules or after-hours system support.

Preferred Qualifications

Banner core module experience. Banner software tool experience, such as Degree Works, Smartplan, and CRM Advise. Banner Extensibility experience preferred.

The hiring salary range for this position is $87,000 - $95,000.