GOAL

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY

Set-up and serve food and beverages to guests. This position will work as a server or a bartender depending on the event and business demand. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and hourly employees in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education. This position can cross train as a banquet bartender.

UNIVERSAL CORE COMPETENCIES

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

KEY RESPONSIBILITIES

• Provide prompt, courteous and efficient food and beverage service for the banquet department.
• Set up for banquet events, carry trays, serve guests and clean up events.
• Provide consistently high standard of service in all areas of service and meal functions related to group.
• Ensure a clean and safe working environment.
• Effectively handle customer concerns.
• Participate in department and pre-shift meetings.
• Prepare Mixed drinks as ordered, and collect payment and give change to guests at Banquet Bar's.
• Understand and practice "Service Alcohol with Care" principles.
• Maintain compliance with required training as designated by supervisor.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences as well as support and promote an environment that accepts differences.
• Regular and consistent attendance at work.
• Provide prompt and courteous service to all customers.
• Adhere to all environment policies and procedures as required.
• Ensure adherence to all regulatory requirements, including the health code.