GOAL:

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY:

Set-up and serve food and beverages to guests. Read event orders and ensure guest needs are met successfully. This position works under limited supervision and serves as a trainer. Trainers are responsible for supervising the learning experiences of students and hourly employees in all areas of The Hotel at Kirkwood Center. This position can cross train as a banquet bartender. This position may have opening or closing responsibilities. Morning and Weekday Daytime availability is required.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

RESPONSIBILITIES:

• Provide prompt, courteous and efficient food and beverage service for the banquet department.
• Set up for banquet events, carry trays, serve guests and clean up events.
• Provide consistently high standard of service in all areas of service and meal functions related to group.
• Read banquet event orders and/or receive oral instructions to determine work assignments.
• Move equipment and other materials to and from storage and production areas, loading docks and delivery vehicles to required location.
• Maintain proper care of all banquet equipment after each use.
• Move, lift, or carry needed tables, chairs and additional equipment from storage, and return them after use.
• Ensure a clean and safe working environment.
• Effectively handle communicate and customer concerns.
• Participate in department and pre-shift meetings.
• Understand and practice "Service Alcohol with Care" principles.
• Maintain compliance with required training as designated by supervisor.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences as well as support and promote an environment that accepts differences.
• Regular and consistent attendance at work.
• Open or Close shifts under limited supervision.
• Provide prompt and courteous service to all customers.
• Adhere to all environment policies and procedures as required.
• Ensure adherence to all regulatory requirements, including the health code.