Banquet Supervisor

Job Description:

• Full time, Fixed Term position: 38 hours per week, including evenings, weekends and public holidays
• Contract until 28 April 2028
• Base salary of $66,864 + 17% Super
• Based at the heart of Brisbane City, Customs House

About Customs House

Customs House is an award-winning venue operated by The University of Queensland, located in the heart of Brisbane’s CBD. Renowned for its exceptional service and memorable events, Customs House is seeking an experienced Banquet Supervisor to join our dynamic team.

About the Opportunity

As Banquet Supervisor, you will play a pivotal role in the efficient operation of the banquets department, reporting directly to the Banquet Manager. You will be hands-on in the supervision and execution of functions and events, ensuring outstanding guest experiences and maintaining the venue’s reputation as one of Brisbane’s premier destinations.

Key Responsibilities

• Supervise and deliver seamless service for functions and events both onsite and externally
• Support daily business operations and collaborate with the Customs House Management team
• Maintain and update procedure manuals, POS and EMS reports
• Set up, maintain and care for equipment, furniture and event materials
• Handle security duties, including locking the premises after shifts
• Liaise with restaurant, kitchen, accounts and event coordinators
• Engage with clients, address concerns, conduct site inspections and provide visitor information
• Ensure responsible service of alcohol and provide exceptional patron care
• Train, supervise and motivate staff, promoting high service standards
• Control wage costs and manage staff hours according to work plans
• Prepare menus highlighting dietary requirements and assist with POS system programming
• Manage stock control and ordering for beverages, food, linen and supplies
• Organise liquor store, cold room, fridges, and kitchen inventory
• Finalise accounts for functions, produce banking and reconciliation reports, and handle cash floats
• Set up and operate basic audio-visual equipment
• Perform additional duties as reasonably requested by the supervisor

About You

• Minimum 12 months’ experience in a similar role
• Recognised hospitality qualifications and/or equivalent industry experience
• Current RSA and First Aid Certificate
• Demonstrated expertise in banquet operations
• Basic knowledge of audio-visual equipment
• Strong supervisory, leadership and communication skills
• Exceptional organisational skills and ability to work under pressure
• Understanding of workplace health and safety issues
• Basic computer skills
• Team player with high standards of personal grooming and hygiene
• Customer-focused with a commitment to excellence
• High level of communication and interpersonal skills

Other Requirements

• Compliance with University policies including Code of Conduct, Queensland OH&S legislation, sustainability practices, and Education Services for Overseas Students Act (National Code 2007)
• Mandatory immunisations as per Queensland Health Public Health Measures
• Unrestricted work rights in Australia for the duration of the appointment (visa sponsorship not available)

How to Apply

• Apply via the UQ Careers portal referencing Job Requisition: R-63787 before the closing deadline attaching a current resume.
• Direct role questions to Carolina Muramoto (Banquet/Event Manager - Customs House) at c.muramoto@customshouse.com.au
• For application queries, contact talent@uq.edu.au with the job reference number in the subject line

Diversity & Inclusion

The University of Queensland values diversity and inclusion and encourages applications from candidates who enrich our community. Accessibility requirements or adjustments can be discussed by contacting talent@uq.edu.au Visit our Diversity and Inclusion webpage for more information.

Applications close on Sunday 26 April 2026, 11.00pm AEST (R-63787).