Behavioral Health Responder- Clinical Manager
Job Details
Behavioral Health Responder- Clinical Manager
Job No: 498813
Work Type: Staff Full-Time
Location: Denver, CO
Categories: Campus Safety, Business Operations / Services
The Department of Campus Safety's Manager of the Community Behavioral Health Responder Program leads the development, implementation, and ongoing management of a co-responder model designed to support the health and safety of the University of Denver community, its affiliates, and surrounding community members. This position provides direct mental health and crisis response services while shaping the program's vision, operational framework, and clinical standards.
Position Summary
The Program Manager is responsible for establishing and refining program policies, procedures, and best practices, ensuring alignment with campus safety priorities and behavioral health standards. Working under the guidance of the Chief of Campus Safety, this role provides strategic direction, oversees program operations, and serves as the primary clinical authority for the co-responder program.
In addition to leadership responsibilities, the Program Manager functions as a specialized clinician, serving as the mental health consultant and liaison for Campus Safety-both internally and with university and community partners. The Manager supports coordinated responses to behavioral health incidents and helps guide decision-making in complex or high-risk situations.
This role maintains an active field response component. The Program Manager will respond to mental health-related calls-particularly in the absence of other clinicians-conducting behavioral health screenings, risk assessments, crisis intervention, safety planning, and facilitating follow-up care coordination. Responses may occur alongside Campus Safety Officers in a co-responder capacity or through phone-based consultation via the Campus Safety Communications Center.
The majority of service delivery occurs in dynamic, field-based environments rather than a traditional office setting. The Program Manager regularly engages across campus locations-including residence halls, academic buildings, athletic facilities, and surrounding community spaces-providing real-time crisis support and behavioral health expertise where it is most needed.
Essential Functions
- Develop standard operating procedures for behavioral health response program
- Develop key relationships and partnerships across the University of Denver campus
- Coordinate appropriate staffing for program operations
- Regularly evaluate program operations and provide recommendations for strategic planning.
- Provide direct supervision to all clinical staff and clinical student interns.
- Maintaining accurate and timely confidential documentation.
- Provide in-person and/or telehealth crisis outreach, crisis de-escalation, clinical risk assessment and level of care assessments when indicated to DU community, its affiliated and local community members.
- Provide follow up outreach and resources to individuals who received contact from the Behavioral Health Response program.
- Serve on the DU CARE team and provide consultation on individuals of concern.
- Facilitate critical incident debriefs for Department of Campus Safety staff or other DU divisions upon request.
- Provide formal trainings to the Department of Campus Safety and the DU community on de-escalation, crisis intervention and other relevant behavioral health topics.
- Coordinate with victim advocates from law enforcement agencies as necessary.
- Develop effective relationships with external community mental health co-responders to increase collaboration and partnership with neighboring law enforcement agencies
- Consult on campus wide messaging in conjunction with DU Campus Safety and DU as subject matter expert in mental health matters for stakeholders
- Attending training classes as directed.
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