Posting Details
Position Information
Position Title
Benefits Specialist
Position Type
Regular
Job Number
SA94424
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Non-Exempt
Anticipated Pay Range
$26.44 - $31.00
Pay Range Information
Chapman University is required to provide a reasonable estimate of
the compensation range for this position. This range takes into
account a variety of factors that are considered in making
compensation decisions, including experience, skills, knowledge,
abilities, education, licensure and certifications, and other
business and organizational needs. Salary offers are determined
based on the final candidate’s qualifications and experience, as
well as internal equity and other internal factors. The anticipated
pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary
The Benefits Specialist is a hands-on, detail-driven role
responsible for the accurate, timely administration of Chapman
University’s employee benefits programs — spanning enrollment,
eligibility, tuition remission, and retirement processing.
Reporting to the Senior Benefits Manager, this role requires
precision, sound judgment, and a strong customer-service
orientation, as the Specialist is often an employee’s first point
of contact for benefits questions and transactions.
Serve as a primary resource for employees with benefits and
retirement plan questions, providing guidance on enrollment, plan
policies, eligibility, and contributions.
Chapman University’s mission is centered on serving our students
and strengthening our campus community. Chapman believes there is
significant value in an in-person workforce. Being present fosters
collaboration, strengthens relationships across departments,
enables us to better serve our co-workers and contributes to the
student experience. It is an important part of the culture that
makes Chapman a special place to work and learn.
Responsibilities
Benefit Administration
- Process new-hire enrollments, terminations, benefit election
changes, and qualifying life events (marriage, birth, divorce, loss
of coverage), verifying supporting documentation for
compliance.
Verify eligibility for employees and dependents in accordance
with plan rules and applicable regulations.
Audit benefit enrollments for accuracy, proactively identifying
and resolving discrepancies.
Support all open enrollment activities
Retirement Plan Administration
- Process retirement plan enrollments, changes, loans, hardship
withdrawals, and distribution requests, coordinating with the plan
vendor and ensuring compliance with plan documents and IRS
regulations.
- Monitor employee contributions, employer match calculations,
and vesting schedules for accuracy; reconcile contribution files
and payments with the plan recordkeeper on a regular basis.
- Support annual compliance activities, including
nondiscrimination testing, 5500 audit preparation, and required
employee notices.
Ancillary Benefits
- Perform tuition remission data entry and processing in
accordance with university policy.
- Support processing biweekly and monthly insurance carrier data
feeds, ensuring accuracy and timely transmission.
- Verify, audit, and reconcile benefit invoices and process
payments on schedule.
- Prepare and process payroll deduction forms, partnering with
Payroll to ensure accuracy and timely corrections.
Employee Support & Records
- Conduct proactive outreach to employees on leave of absence
regarding benefit premiums and payment arrangements.
- Maintain accurate, well-organized, audit-ready benefit records
and documentation.
- Partner with brokers and carriers to resolve employee issues
and discrepancies.
- Respond to employee inquiries in accordance with university
standard operating procedures and compliance with federal and state
regulations escalating complex issues as needed.
Required Qualifications
- Associate degree or equivalent combination of education and
experience required.
- Minimum of two years’ experience in benefits
administration.
- Working knowledge of health and welfare benefit plans,
eligibility rules, and enrollment processes.
- Familiarity with retirement plan enrollment processes (e.g.,
403(b)/401(k)) preferred.
- Strong organizational and time-management skills, with the
ability to multitask, prioritize, and work independently or as part
of a team to deliver a seamless employee experience.
- Communicates with empathy, professionalism, and sound judgment,
ensuring consistent follow-through.
- High degree of accuracy and attention to detail; exercises
discretion and maintains confidentiality with sensitive
information.
Desired Qualifications
- Prior experience with HRIS or benefits administration systems
(e.g., PeopleSoft, Workday, ADP, or similar) preferred.
- Comfortable managing competing priorities and shifting business
needs with composure.
- Knowledge of ACA, COBRA, ERISA, HIPAA, and FMLA preferred;
motivated candidates without full regulatory knowledge will be
supported through training.
- Proficient in Microsoft Office Suite (especially Excel); able
to quickly learn and adapt to HRIS and benefits systems.
Special Instructions to Applicants
At Chapman University, we believe collaboration thrives through
in-person engagement. This position is fully on campus, and
employees work alongside colleagues, faculty, students, and staff
each day to support our vibrant university community.
Chapman University is an equal opportunity employer that provides
equal employment opportunities to all individuals, regardless of
their protected characteristics. All qualified applicants and
employees are encouraged to apply and will receive consideration
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, gender expression, national
origin, ancestry, citizenship status, physical disability, mental
disability, medical condition, military and veteran status, marital
status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently
authorized to work in the United States on a full-time basis.
The offer of employment is contingent upon satisfactory completion
and outcomes of a criminal background screening and returning to
the Office of Human Resources a signed original acceptance of the
Chapman University Agreement to Arbitrate.
Minimum Number of References
2
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- 3 References Listed on One Page