Posting

Position Information

Position Title:
Bilingual Financial Aid Advisor

Department
Financial Aid and Veterans

Appointment Type:
Annually Renewable

FLSA
Non-Exempt

Position FTE

1.0 FTE

Location
Albany Campus, Albany, OR

Salary Grade
19

Salary Rate

Annual salary of $58,812, plus comprehensive benefits.


Job Summary:

This position provides comprehensive, bilingual (English/Spanish) guidance and
assistance to current and prospective students, families, and agency representatives
regarding federal, state, and institutional financial aid programs. This position analyzes
and applies complex aid policies and regulations, coordinates the financial aid scholarship
process, and leads outreach efforts and publications. Requires fluent written and verbal
communication and facilitation skills in both English and Spanish.

Essential Duties:

1. Evaluates financial aid applications using federal methodology criteria to assess accuracy,
completeness, and financial need. Reviews and processes FAFSA corrections, monitors
outstanding requirements through completion, and requests supplementary documentation or
data from applicants when necessary.

2. Conducts verification and fraud prevention reviews by analyzing student and parent financial
documentation—including IRS tax transcripts, W-2s, and agency statements—to ensure data
accuracy. Clears Department of Education ( DOE ) rejects, resolves comment codes, and verifies
information to confirm FAFSA compliance. Utilizes SAVE third-step verification to verify eligible
citizenship status. Reports to the Office of Inspector General ( OIG ) in all fraud cases.

3. Packages financial aid offers using Banner, verifying eligibility across federal and state
databases—including NSLDS, COD, and the OSAC portal—to prevent concurrent aid
disbursement from multiple institutions within the same payment period.

4. Advises students, families, and community members on financial aid options, application
processes, and institutional policies. Explains financial aid award decisions, eligibility criteria,
petition processes, and the impacts of missing priority deadlines. Delivers student support
through multiple communication channels (e.g., phone, email, front counter, and alert
systems) in English and/or Spanish.

5. Updates Student Forms, consumer publications, and informational materials to maintain
compliance with current federal and state regulations, as well as institutional policies. Ensures
key publications and communications are available in both English and Spanish.

6. Administers responsibilities for federal and state aid programs—including the Pell Grant,
Oregon Opportunity Grant, Oregon Promise, Oregon Tribal Student Grant Chaffee, and
ORSAA—in conjunction with verification, packaging, and reconciliation functions. Coordinates
financial aid administration for the Degree Partnership Program. Stays current with federal,
state, and institutional regulations and procedures.

7. Evaluates student Satisfactory Academic Progress ( SAP ) appeals, reviewing academic records
and supporting documentation to determine reinstatement of financial aid eligibility.

8. Assists the director with federal regulation interpretation, policy updates, and administrative
duties. Discusses complex, unusual, or confidential student cases, petitions, and requests with
the director to ensure appropriate resolution.

9. Delivers presentations on FAFSA application procedures, aid eligibility, options, and student
rights/responsibilities to high school seniors, parents, and current students in both campus
and community settings. Presentations are conducted in English, Spanish, or both

10. Evaluates and processes Professional Judgment appeals on a case-by-case basis. Conducts
in-depth interviews with students to assess needs, interprets individual circumstances, and
collects required documentation in accordance with federal regulations and college policies.

11. Coordinates the Financial Aid Scholarship process by serving as a liaison among the
Foundation, faculty, staff, and students to facilitate scholarship development, promotion,
application, and awarding. Bilingual support in English and Spanish.

12. Determines eligibility for OSAC, external, and institutional scholarships, grants, and waivers
(including STEP, Foster Youth/ YEHP, and Chafee Grants) by reviewing transcripts, SAP, and
GPA . Manages database processing in Banner, the OSAC portal, and other external portals;
monitors disbursement accuracy and adjusts awards based on Other Financial Assistance
( OFA ) to prevent over awarding; and coordinates with the Foundation, Business Office, faculty,
and staff.

13. Performs other related duties, tasks, and special projects as assigned to support department
operations and goals.

Physical Requirements and Working Conditions:

Physical Skills and Abilities: Must be able to operate a computer and use of other office equipment.
Must be able to read words and numbers in both English and Spanish. Occasional lifting, guiding, or carrying of lightweight materials or equipment may be required. May sit for extended periods while working at a computer terminal. Must be able to communicate effectively one-on-one, in small groups, and over the phone.

Working Conditions: Work is performed in a standard office environment with minimal exposure to
health or safety hazards. Remote work may be required. Travel may be required. There may be
frequent work interruptions or changes in workflow. Considerable time is spent working on a
computer. Sensitive and difficult conversations can be stressful when relaying information regarding disqualification of aid eligibility.

Education and Experience

Position requires an AA/AS degree plus three years of full-time progressively responsible work experience, two of which are in student financial aid or a related field; or a BA/BS degree and a minimum of one year full-time, closely related experience.

Requires bilingual communication skills in English and Spanish.

* In accordance with Federal Family Educational Loan Program requirements, employees with access to federal and state student aid databases who have any personal federal student loans must maintain their loans in good standing. Defaults on federal student loans will disqualify applicants from initial hiring and disqualify employees from the continuation of employment.

Knowledge, Skills and Abilities

Knowledge and Skills: Requires considerable knowledge of financial aid policies, procedures, and
operations. Requires knowledge of federal and state regulations, policies, and procedures relating to awarding and administering financial aid. Requires knowledge and skill with a networked financial aid computer system, such as Banner software. Requires written and bilingual skills in English and Spanish and bi-cultural awareness and sensitivity . Bilingual abilities are required for the translation of public documents and websites. Must have experience and skills with applicable word processing and spreadsheet applications. Proven ability to maintain professionalism, composure, and a customer-focused attitude in high-volume environments and during challenging customer interactions.

Abilities: Requires the ability to independently perform position duties with high efficiency, strict
confidentiality, and sound professional judgment. Must be able to analyze technical data and complex documentation to make accurate assessments based on well-established policies and federal regulations. Demonstrates strong communication skills to convey complex information effectively through individual consultations or group presentations. Requires proficiency in data entry, database management, and record-keeping operations. Must build positive working relationships across diverse campus and community groups, engaging respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

Employment Requirement
Criminal Background Check - C4 and Bilingual Proficiency Test

Applicant Instructions:

Please complete the online application and upload or attach the following required documents:

1. Resume or CV Curriculum Vitae
2. Cover Letter/Letter of Interest
3. Unofficial Academic Transcripts
4. List of Three Professional References
   
   

U.S. Veterans must attach proof of Veteran Status to their application to qualify for veteran’s consideration .

Resources and Tips for Applicants:

• Read about the Linn-Benton Community College recruitment process, tips and what to expect at this link.

Posting

Position Information

Position Title:
Bilingual Financial Aid Advisor

Department
Financial Aid and Veterans

Appointment Type:
Annually Renewable

FLSA
Non-Exempt

Position FTE

1.0 FTE

Location
Albany Campus, Albany, OR

Salary Grade
19

Salary Rate

Annual salary of $58,812, plus comprehensive benefits.


Job Summary:

This position provides comprehensive, bilingual (English/Spanish) guidance and
assistance to current and prospective students, families, and agency representatives
regarding federal, state, and institutional financial aid programs. This position analyzes
and applies complex aid policies and regulations, coordinates the financial aid scholarship
process, and leads outreach efforts and publications. Requires fluent written and verbal
communication and facilitation skills in both English and Spanish.

Essential Duties:

1. Evaluates financial aid applications using federal methodology criteria to assess accuracy,
completeness, and financial need. Reviews and processes FAFSA corrections, monitors
outstanding requirements through completion, and requests supplementary documentation or
data from applicants when necessary.

2. Conducts verification and fraud prevention reviews by analyzing student and parent financial
documentation—including IRS tax transcripts, W-2s, and agency statements—to ensure data
accuracy. Clears Department of Education ( DOE ) rejects, resolves comment codes, and verifies
information to confirm FAFSA compliance. Utilizes SAVE third-step verification to verify eligible
citizenship status. Reports to the Office of Inspector General ( OIG ) in all fraud cases.

3. Packages financial aid offers using Banner, verifying eligibility across federal and state
databases—including NSLDS, COD, and the OSAC portal—to prevent concurrent aid
disbursement from multiple institutions within the same payment period.

4. Advises students, families, and community members on financial aid options, application
processes, and institutional policies. Explains financial aid award decisions, eligibility criteria,
petition processes, and the impacts of missing priority deadlines. Delivers student support
through multiple communication channels (e.g., phone, email, front counter, and alert
systems) in English and/or Spanish.

5. Updates Student Forms, consumer publications, and informational materials to maintain
compliance with current federal and state regulations, as well as institutional policies. Ensures
key publications and communications are available in both English and Spanish.

6. Administers responsibilities for federal and state aid programs—including the Pell Grant,
Oregon Opportunity Grant, Oregon Promise, Oregon Tribal Student Grant Chaffee, and
ORSAA—in conjunction with verification, packaging, and reconciliation functions. Coordinates
financial aid administration for the Degree Partnership Program. Stays current with federal,
state, and institutional regulations and procedures.

7. Evaluates student Satisfactory Academic Progress ( SAP ) appeals, reviewing academic records
and supporting documentation to determine reinstatement of financial aid eligibility.

8. Assists the director with federal regulation interpretation, policy updates, and administrative
duties. Discusses complex, unusual, or confidential student cases, petitions, and requests with
the director to ensure appropriate resolution.

9. Delivers presentations on FAFSA application procedures, aid eligibility, options, and student
rights/responsibilities to high school seniors, parents, and current students in both campus
and community settings. Presentations are conducted in English, Spanish, or both

10. Evaluates and processes Professional Judgment appeals on a case-by-case basis. Conducts
in-depth interviews with students to assess needs, interprets individual circumstances, and
collects required documentation in accordance with federal regulations and college policies.

11. Coordinates the Financial Aid Scholarship process by serving as a liaison among the
Foundation, faculty, staff, and students to facilitate scholarship development, promotion,
application, and awarding. Bilingual support in English and Spanish.

12. Determines eligibility for OSAC, external, and institutional scholarships, grants, and waivers
(including STEP, Foster Youth/ YEHP, and Chafee Grants) by reviewing transcripts, SAP, and
GPA . Manages database processing in Banner, the OSAC portal, and other external portals;
monitors disbursement accuracy and adjusts awards based on Other Financial Assistance
( OFA ) to prevent over awarding; and coordinates with the Foundation, Business Office, faculty,
and staff.

13. Performs other related duties, tasks, and special projects as assigned to support department
operations and goals.

Physical Requirements and Working Conditions:

Physical Skills and Abilities: Must be able to operate a computer and use of other office equipment.
Must be able to read words and numbers in both English and Spanish. Occasional lifting, guiding, or carrying of lightweight materials or equipment may be required. May sit for extended periods while working at a computer terminal. Must be able to communicate effectively one-on-one, in small groups, and over the phone.

Working Conditions: Work is performed in a standard office environment with minimal exposure to
health or safety hazards. Remote work may be required. Travel may be required. There may be
frequent work interruptions or changes in workflow. Considerable time is spent working on a
computer. Sensitive and difficult conversations can be stressful when relaying information regarding disqualification of aid eligibility.

Education and Experience

Position requires an AA/AS degree plus three years of full-time progressively responsible work experience, two of which are in student financial aid or a related field; or a BA/BS degree and a minimum of one year full-time, closely related experience.

Requires bilingual communication skills in English and Spanish.

* In accordance with Federal Family Educational Loan Program requirements, employees with access to federal and state student aid databases who have any personal federal student loans must maintain their loans in good standing. Defaults on federal student loans will disqualify applicants from initial hiring and disqualify employees from the continuation of employment.

Knowledge, Skills and Abilities

Knowledge and Skills: Requires considerable knowledge of financial aid policies, procedures, and
operations. Requires knowledge of federal and state regulations, policies, and procedures relating to awarding and administering financial aid. Requires knowledge and skill with a networked financial aid computer system, such as Banner software. Requires written and bilingual skills in English and Spanish and bi-cultural awareness and sensitivity . Bilingual abilities are required for the translation of public documents and websites. Must have experience and skills with applicable word processing and spreadsheet applications. Proven ability to maintain professionalism, composure, and a customer-focused attitude in high-volume environments and during challenging customer interactions.

Abilities: Requires the ability to independently perform position duties with high efficiency, strict
confidentiality, and sound professional judgment. Must be able to analyze technical data and complex documentation to make accurate assessments based on well-established policies and federal regulations. Demonstrates strong communication skills to convey complex information effectively through individual consultations or group presentations. Requires proficiency in data entry, database management, and record-keeping operations. Must build positive working relationships across diverse campus and community groups, engaging respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

Employment Requirement
Criminal Background Check - C4 and Bilingual Proficiency Test

Applicant Instructions:

Please complete the online application and upload or attach the following required documents:

1. Resume or CV Curriculum Vitae
2. Cover Letter/Letter of Interest
3. Unofficial Academic Transcripts
4. List of Three Professional References
   
   

U.S. Veterans must attach proof of Veteran Status to their application to qualify for veteran’s consideration .

Resources and Tips for Applicants:

• Read about the Linn-Benton Community College recruitment process, tips and what to expect at this link.