University of Colorado Anschutz

Department: College of Nursing

Job Title: Bilingual Front Desk Receptionist

Position #: 00733137 – Requisition #: 40678

Job Summary:

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Key Responsibilities:

Front Desk Operations (60%)

Warmly welcome and promptly check in patients and visitors.
Accurately verify and update patient information, ensuring records are current.
Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.

Notify relevant staff members of patient arrivals in a timely manner.

Process insurance verifications and obtain necessary authorizations.

Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.

Upload all required patient documents and records to the appropriate patient charts.

Administrative Support (20%)

Address patient billing inquiries and efficiently process payment transactions for services provided.
Prepare, manage, and distribute correspondence, reports, and other necessary documents.
Collect, sort, and distribute incoming and outgoing mail.
Provide accurate and clear information about clinic services and policies.
Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
Process billing, payments, and log copays using appropriate EHR software.

General Duties (20%)

Maintain a clean, organized, and welcoming reception area.
Monitor inventory levels and request office supplies as needed.
Support the implementation and adherence to clinic policies and procedures.
Actively participate in team meetings and contribute to continuous improvement initiatives.
Adhere to safety, environmental, and infection control protocols.
Other duties as assigned.

Work Location:

Onsite – this role is expected to work onsite and is located in Denver, CO .

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 15/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage .

Qualifications:

Minimum Qualifications:

Two (2) years of general clerical experience.
- Substitution: College or university coursework, appropriate to the work assignment, may substitute on a year-for-year basis for the experience.

Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment:

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
Must be willing and able to pass a sex offender background check.
Must be willing and able to work at alternate Sheridan Health Services clinic locations, such as the Family Health Clinic at 3525 W. Oxford Ave. Denver, CO 80236, and the Youth Health Clinic at 4107 S. Federal Blvd. #B, Sheridan, CO 80110, depending on coverage needs.
Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.

Preferred Qualifications:

Experience providing support over the phone and in-person to diverse groups of customers.
Experience utilizing Microsoft Office programs.
Experience working with public and/or private health insurance plans.
Experience using an electronic health record system.
Formal certification as a Spanish language interpreter.
Experience with scheduling multiple patients, events, and/or meetings on a daily basis.

Knowledge, Skills, and Abilities :

Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Interpersonal skills to work effectively with patients, their families, and members of the health care team.
Outstanding customer service skills.
Ensure patient privacy and confidentiality within regulatory guidelines, including but not limited to HIPAA and 42 CFR part2.
Unconditional ability to maintain patient confidentiality.
Exemplary organizational skills and ability to prioritize effectively.
High level of attention to detail and accuracy.
Ability to comply with established rules, policies, and procedures and to meet deadlines.
Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).

How to Apply:

For full consideration, please submit the following document(s):

A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: College of Nursing HR at con.hr@ucdenver.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received within two (2) weeks of the posting date . Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range for this position has been established as $40,248 to $44,274 .

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu .

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program .

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Bilingual Front Desk Receptionist