Biller I - HB Patient Financial Services - FT Days

Biller I - HB Patient Financial Services - FT Days

Req ID: 147020

Location: Anaheim, California

Division: Medical Center

Department: HB Patient Financial Services

Position Type: Full Time

Salary Range Minimum: USD $22.24/Hr.

Salary Range Maximum: USD $27.63/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

Reporting to the Supervisor of Customer Service, the incumbent is primarily responsible for providing a welcoming environment for all patients and guests to Patient Financial Services and directing them to proper resource personnel. Responsible to initially screen patients or responsible relatives and refer them to the Collection Representative or when possible, answer their questions and/or obtain information. Answers and directs incoming telephone calls and schedules patient appointments to review their hospital account balances. Ensures that lobby area is clean, organized and safe at all times. Responsible for preparing daily cash deposit. Will utilize hospital computer systems to provide basic information such as locating patient accounts and to conduct clerical data entry for the unit, and other clerical duties as assigned.

What It Takes to be Successful

Required Qualifications:

• Must possess effective verbal and written communication skills in English
• Must maintain professional appearance consistent with the hospital dress code
• Must be able to effectively deal with emotional/difficult customer behavior(s)
• Bilingual skills in English and Spanish