"Biller IV - Shared Business Office - F/T - Days"

Position Summary: The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors.

Required Qualifications:

• Skilled at using computerized systems and applications to maintain/update patient accounting information
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must have excellent computer skills
• Must demonstrate customer service skills appropriate to the job
• Good math skills to accurately perform a variety of calculations related to patient accounting
• Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
• Demonstrated experience or knowledge of hospital and physician receivables
• Analytical Skills required to research and explain patient balances
• Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
• Advanced knowledge of a variety of non-governmental and governmental payers
• Ability to resolve routine and non-routine errors independently and to assist others in problem solving
• Ability to maintain a work pace appropriate to the workload
• Ability to facilitate cash collection on patient accounts

Preferred Qualifications:

• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual in English and Spanish

Total Compensation: We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Compensation practices

Benefits