Bookstore Services Associate - Customer Service Specialist Sr

This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for the Ridgewater College Bookstore on the Willmar Campus. This position provides customer service to both the Willmar and Hutchinson campus in maintaining accurate and updated information and merchandise on the Ridgewater College Bookstore website. This position requires a strong working knowledge of bookstore operations and merchandise purchasing and inventory management. Under limited supervision, the role supports bookstore functions including merchandise coordination, inventory tracking, online order fulfillment, and financial transactions. The position requires strong problem-solving skills, attention to detail, and the ability to analyze and exercise sound professional judgment while working independently in a fast-paced, student-centered environment.

Responsibilities:

1. Provide frontline assistance to prospective and current students, staff, faculty, and the public on the Willmar campus.
2. Manage bookstore related financial transactions.
3. Manage merchandise purchasing and inventory operations.
4. Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Salary Range: $22.23-$30.09 /per hour (depending on experience and internal equity)

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction
• Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists
• Knowledge of math sufficient to make change, apply simple formulas, calculate account balances, and amounts owed
• Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems.
• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents
• Ability to organize and prioritize tasks independently, follow oral and written instructions, and adapt to changing workloads and deadlines.
• Knowledge of maintaining and updating inventories or equipment, supplies, and commodities.