Box Office Coordinator

minor decisions while adhering to procedures and standards which require a high degree of accuracy and customer service. Expected to use Microsoft Office programs, including, but not limited to Word, Excel and Outlook. Also expected to know or learn and use other software packages utilized by the Macomb Center and/or Macomb Community College on a daily basis including, but not limited to ticketing software as utilized by MCPA, Acceptiva, Active Network, Cisco ACD (Automated Call Distribution System), Multi-Function Ricoh Copy/Scan/Fax unit and MyMacomb.edu. Expected to use Authorize.Net to resolve issues with, process refunds and/or balance credit card transactions. Provides day-to-day supervision and support of the MCPA Box Office. Develops and coordinates weekly schedule of MCPA Box Office sales staff. Coordinates with the Business Manager the training of MCPA Box Office sales staff. Assist box office staff in resolving patron issues relating to ticket exchanges, disputes and requests for refunds Assist the Business Manager in programming and maintaining ticketing software including, but not limited to, events, special promotions, dynamic pricing implementation Acts as primary liaison for processing, invoicing and fulfillment of group sales, including answering questions related to group sales deposits, final payments, group inquiries, coordinating with marketing, front of house and Education/Operations Manager on groups attending events. Maintains group sales workbooks, invoices and payment records. Assist the Business Manager in generating reports for departmental, marketing and client needs, including daily, weekly and settlement reports Reconcile daily receipts, reports, deposits; research and resolve differences. Oversees opening and closing of the Box Office during regular and performance hours Oversees opening and closing of the Box Office in remote locations including but not limited to Lorenzo Cultural Center, South Campus and other locations outside of the Box Office Accurately process ticket sales, registrations, donations, merchandize and concession deposits, including cash, credit cards, check, money order, gift certificates and departmental billing authorizations in accordance with PCI (card payment) standards Count cash drawer and reconciles transactions to computer generated sales reports Prepare bank deposits Coordinate the organization and clean-up of all MCPA database ticketing information; ensure the information is compliant with US Post office standards for the box office, Foundation, operations and marketing areas Oversees box office staff in maintaining ticketing system for elimination of duplicate accounts Researches and documents disputed ticket purchases and works with Accounts Receivables to resolve Must project a good image and show courtesy when dealing with the public and staff Perform related duties as assigned High school diploma. One-year experience in the operation of computerized ticket processing, including supervision of staff and activities, is required