Box Office Technician

to detail. Serves as customer service liaison for patrons in person, by phone, email or online and assists guest to the campus on various meeting/room locations, provides general location directions Accurately processes ticket orders, registrations, donations and sales with a variety of payment types, discounts and special promotional offerings Expected to learn and use Macomb Center ticketing software for all box office transactions. Will also be expected to learn and use Microsoft Office programs, including but not limited to Word, Excel and Outlook. May be expected to learn and use other MCC software as needed to process registrations, donations or calendars, Cisco ACD (Automated Call Distribution System), and Multi-Function Ricoh Copy/Scan/Fax unit. Counts cash drawer at the beginning of shift and ensures drawer is in balance when completing sales report for end of shift Researches patron issues related to ticketing and/or event information Documents communication from patrons and refers any issues/complaints or concerns to supervisor or Director Performs follow up communications on emails, voice mail messages Makes recommendations relating to box office policies and procedures for consideration by Box Office Coordinator, Macomb Center Business Manager and/or Director, Cultural Affairs Must project a good image and show courtesy when dealing with the public and staff Perform related duties as assigned High school diploma.