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Harvard University Jobs

Harvard University

Branch Manager

Closes:

91

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

At Harvard Federal Credit Union, we believe a brighter world is possible, and that together, we can all help create it. That's why, since 1939, we've helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we're helping build a more prosperous world for all. Join us!

Harvard FCU: https://harvardfcu.org/

Job Description

Harvard Federal Credit Union (Harvard FCU) offers a dynamic, small-business atmosphere where every team member significantly impacts our success. We seek a talented, member-centric individual who will thrive a fast-paced environment.

Under the direction of the VP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU's Massachusetts General Hospital branch in Boston, MA. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.

Job-Specific Responsibilities

Commitment to Service Excellence

  • Lead by example by delivering exceptional service to members, and internal teams.
  • Foster a culture of responsiveness, empathy, and thorough follow-through.
  • Ensure operational processes reflect the warmth and attentiveness members expect.
  • Promote seamless, efficient, and supportive internal service interactions.
  • Ensure all members have access to our services.

Empathetic and Solution-Oriented Support

  • Reinforce a culture of care through empathetic, efficient team interactions.

Operational Oversight

  • Manage all branch operations: scheduling, opening/closing, daily balancing, security, and audits.
  • Ensure consistent, courteous service excellence.

Driving Results

  • Grow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.
  • Ensure compliance with federal/state laws and internal policies.
  • Achieve sales goals through strategic initiatives and member engagement.
  • Participate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.

Sales Focus

  • Develop and implement sales strategies to promote Harvard FCU products.
  • Monitor performance, identify improvement areas, and implement corrective actions.
  • Train and mentor staff on sales techniques and member engagement.
  • Collaborate with marketing to support campaigns and retain existing members.

Community Engagement

  • Represent Harvard FCU in the community and at networking events.
  • Actively promote membership growth and increase visibility within partner organizations and local communities.
  • Maintain strong relationships with affiliate personnel and conduct on-site visits.
  • Support outreach efforts including benefit fairs, seminars, and educational programs.

Business Prospecting and Floating

  • Identify and develop new business opportunities to support membership growth.
  • Float to other branches as needed to maintain service standards.

Business Partner Collaboration

  • Work with other department managers to align strategies and initiatives.

Know Your Business: Educate & Empower

  • Apply credit union expertise to drive success.
  • Foster teamwork, inclusion, and professional development.
  • Communicate clearly to ensure alignment and growth.

Working Conditions:

  • Work is performed in an office setting onsite at the Massachusetts General Hospital branch in Boston.

Qualifications

Basic Qualifications:

  • Bachelor's degree or equivalent work experience required
  • Minimum of 3 years' relevant work experience

Additional Qualifications and Skills:

  • Strong understanding of federal and state banking regulations and compliance.
  • Proven experience in a leadership role within a financial institution.
  • Notary Public registration required (or obtained within 90 days of hire).
  • Excellent communication and interpersonal skills.
  • Demonstrated written and verbal communication skills, business development, sales and training skills necessary.
  • Strong problem-solving skills and attention to detail.
  • Ability to lead and motivate a team.
  • Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.
  • Position requires local area travel to various affiliate locations.
  • Ability to lift up to 35 pounds

Additional Information

Standard Hours/Schedule: 35 hours per week

  • Branch Operation Hours: M, T, W, Fr: 8:45 am-4:15 pm; Thu: 6:45 am – 4:15 pm
  • Approximately one Saturday per month, 8:00 am - 12:30 pm
  • Occasional after-hours meetings

Compensation Range/Rate (including Shift Differential if applicable):

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Education, Credit, Criminal, , Prohibited Parties (OFAC - Office of Foreign Assets Control)

Other Information:

  • Please provide a cover letter and resume as one document with your application.
  • This position has a 90-day orientation and review period

#LI-RC1

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

Job details

Title
Branch Manager
Employer
Harvard University
Location
Cambridge
Published
Oct 6, 2026
Closes:
Dec 5, 2026
Job type
Full time, Staff / Administration
Field
Business and Financial Services

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Frequently Asked Questions

📋What is the Branch Manager?

This listing is for Branch Manager at Harvard University.

📍Where is this role located?

The listed location is Cambridge.

💰What is the salary?

Salary is not listed on this posting.

📅When do applications close?

Applications close on Dec 5, 2026.

💼What type of appointment is this?

The listed type is Full time.

📝How do I apply?

Use the Apply Now button on this listing to submit your application.

About the employer

Harvard University Jobs

Harvard University

4.0 Star Employer Ranking

Harvard University offers a diverse range of job and work opportunities across various categories, reflecting its status as a leading academic and research institution. These opportunities cater to different skill sets, academic backgrounds, and career stages. Harvard University Academic Positions - click here . Harvard University Staff Jobs - click here . The main types of jobs and work opportunities at Harvard: 1. Faculty and Academic Positions Tenure-Track Faculty : These roles include assistant, associate, and full professors across Harvard’s schools (e.g., Faculty of Arts and Sciences, Harvard Medical School, Harvard Business School). Faculty engage in teaching, research, and service. Qualifications typically include a Ph.D. or equivalent terminal degree, a strong research portfolio, and teaching experience. Openings vary by department and school, with competitive hiring processes. Non-Tenure-Track Faculty : Includes lecturers, preceptors, and visiting professors. These roles focus primarily on teaching or short-term research projects and may require a Ph.D. or significant expertise in the field. Research Appointments : Postdoctoral fellowships, research associates, and scientists work on cutting-edge research in fields like medicine, engineering, humanities, and social sciences. These positions often require advanced degrees and are funded through grants or specific research programs. 2. Administrative and Professional Staff Administrative Roles : These include positions in academic administration (e.g., deans’ offices, registrar, admissions), student services, and program management. Examples include academic program coordinators, admissions officers, and financial aid advisors. These roles often require a bachelor’s or master’s degree and relevant experience. Professional Staff : Harvard employs professionals in areas like human resources, finance, communications, development (fundraising), and alumni relations. Examples include HR specialists, financial analysts, and marketing managers. These positions typically require specialized skills or certifications. Executive and Leadership Roles : Senior positions like directors, department heads, or executive administrators oversee operations in specific units or schools. These roles demand extensive experience and leadership skills. 3. Research and Laboratory Staff Research Support Staff : Includes lab managers, research technicians, and data analysts who support faculty and postdoctoral researchers in labs across disciplines like biology, chemistry, physics, and medicine. These roles often require technical skills, such as proficiency in lab equipment or data analysis software. Clinical Research Roles : At Harvard Medical School and affiliated hospitals, clinical research coordinators and specialists support medical and health-related studies. These positions may require certifications like Good Clinical Practice (GCP) training. 4. Technical and IT Staff Information Technology : Harvard employs IT professionals for roles like systems administrators, software developers, cybersecurity analysts, and data scientists to support its technological infrastructure. These positions require expertise in areas like cloud computing, AI, or network management. Library and Information Services : Harvard’s extensive library system hires librarians, archivists, and digital resource specialists. These roles often require a master’s degree in library science or related fields. 5. Support and Operations Staff Facilities and Operations : Includes roles in maintenance, custodial services, groundskeeping, and security. These positions ensure the smooth operation of Harvard’s campus and may not require advanced degrees but often need specific training or certifications. Dining and Hospitality : Harvard’s dining services employ chefs, food service workers, and catering staff to support campus dining halls and events. Administrative Support : Roles like executive assistants, office managers, and receptionists provide critical support to departments and faculty. 6. Student and Temporary Opportunities Student Employment : Harvard offers on-campus jobs for students, including work-study positions in libraries, dining halls, labs, and administrative offices. These roles are typically part-time and designed to accommodate academic schedules. Temporary and Seasonal Work : Temporary roles, such as event staff or short-term project assistants, are available for non-students as well. These are often listed through Harvard’s temporary staffing services. 7. Medical and Healthcare Roles Clinical and Healthcare Staff : Through Harvard Medical School and affiliated hospitals (e.g., Massachusetts General Hospital, Brigham and Women’s Hospital), opportunities exist for physicians, nurses, medical technicians, and other healthcare professionals. These roles require medical licenses or certifications. Public Health Professionals : The Harvard T.H. Chan School of Public Health employs researchers, policy analysts, and program managers focused on global health initiatives. 8. Creative and Media Roles Arts and Culture : Harvard’s museums (e.g., Harvard Art Museums) and cultural institutions hire curators, educators, and exhibition staff. The American Repertory Theater employs artists, stage managers, and production staff. Communications and Media : Roles in writing, graphic design, social media, and public relations support Harvard’s outreach and branding efforts. Key Characteristics of Harvard Jobs Diversity of Roles : Harvard’s workforce spans academic, administrative, technical, and operational functions, with opportunities for both entry-level and highly specialized professionals. Competitive Benefits : Harvard offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development. Faculty and staff also gain access to Harvard’s libraries, museums, and cultural events. Global Impact : Many roles, especially in research and public health, contribute to global advancements in knowledge and policy. Location : Most positions are based in Cambridge or Boston, Massachusetts, with some remote or hybrid options, particularly for administrative and IT roles. How to Find Opportunities Harvard Careers Portal : The primary resource for job listings is Harvard’s Human Resources website (hr.harvard.edu/jobs), which lists openings for faculty, staff, and temporary roles. School-Specific Listings : Each Harvard school (e.g., Harvard College, Harvard Law School) may post specialized positions on their websites. Networking and Referrals : Many academic and research roles are filled through professional networks or direct outreach to departments. X Platform : Searching for “Harvard University jobs” on X can reveal real-time discussions, job postings, or employee experiences, though these should be verified through official channels. Additional Notes Qualifications : Requirements vary widely. Faculty roles typically need advanced degrees, while support roles may prioritize experience or specific skills. Work Environment : Harvard emphasizes diversity, inclusion, and collaboration, with opportunities for professional growth and community engagement. Application Process : Most positions require an online application through Harvard’s careers portal, including a resume, cover letter, and sometimes additional materials like teaching statements or research portfolios.

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