Building Services Training and Quality Assurance Coordinator

Job ID: 291032

Location: Georgia College & State University

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct.

Job Summary

The Building Services Training and Quality Assurance Coordinator is a role within the Facilities unit at Georgia College & State University, responsible for developing and overseeing a comprehensive training and quality assurance program for building services. This position ensures building services practices align with APPA standards and industry best practices while fostering consistency, safety, and efficiency across operations. Building Services Training and Quality Assurance Coordinator provides hands-on instruction, supports supervisors with staff development and implements quality assurance initiatives to uphold high standards of cleanliness and safety. By combining training, audits and long-term workforce development, this position plays a critical role in maintaining service excellence and strengthening employee engagement and retention.

Responsibilities

• Training and Program Support - 60: Develop and deliver hands-on training sessions for new employees, introducing them to the campus, safety standards, and building services protocols. Facilitate onboarding activities, providing guidance and follow-up support during the probationary period to improve retention and performance. Ensure all staff receive the necessary skills and knowledge to perform duties effectively through structured training programs. Collaborate with supervisors to design training materials and resources for both classroom and hands-on instruction. Continuously improve training methods by incorporating feedback, performance data, and industry best practices. Support a smooth transition for trainees into their assigned roles, ensuring expectations and responsibilities are clear. Train Building Services positions on procedures, chemical usage, safety protocols, and equipment.
• Quality Assurance and Audits - 20: Conduct regular building services audits using APPA standards to measure cleanliness, evaluate procedures, and recommend improvements. Develop baselines for cleanliness and track progress against APPA's five appearance levels. Implement a comprehensive quality assurance program, including routine inspections of residential facilities using established software systems. Document inspection results, communicate findings, and provide actionable feedback to building services staff. Recommend staffing model adjustments and procedural changes to maintain service quality and efficiency. Monitor industry trends and emerging best practices, incorporating them into quality standards and operational procedures.
• Staff Development - 15: Support supervisors in managing onboarding processes, including curriculum design, training schedules, and proficiency assessments. Actively engage in the development, motivation, and retention of each team member. Partner with supervisors to identify staff training needs, implement targeted development programs, and support long-term employee growth. Provide leadership and oversight that reinforces accountability, professional development, and continuous improvement within the team.
• Administrative and Other Duties - 5: Participate in short- and long-range planning to align training programs with future departmental needs. Assist in inventory management of campus furnishings, building conditions, and building services equipment as needed. Serve in the departmental on-call rotation with supervisors, providing support for after-hours facility emergencies. Perform other duties consistent with the mission and scope of the position.

Required Qualifications

Educational Requirements: High school diploma or GED. Three years related experience.

Other Required Qualifications: Must have a valid drivers license.

Preferred Qualifications: Preferred Educational Qualifications: Associates degree. Preferred Experience: Trainer experience. Experience on a college campus, school, hospital, restaurant, or a large facility. Progressively responsible experience in building services and/or maintenance operations. Experience as a supervisor.

Required Documents to Attach: Cover Letter, CV, List of References.

Knowledge, Skills, & Abilities

ABILITIES: Ability to screen, select, train, and evaluate performance improvement. Ability to understand and follow oral and written instructions independently; Effective communication in both oral and written forms; Promote customer focus service and a team organization that is conducive to an educational environment. Ability to comfortably lift up to 30lbs unassisted. Ability to train staff on processes and procedures. Ability to read and understand instructions for cleaning, maintenance, and safety procedures. Ability to properly handle cleaning supplies. The ability to operate or learn to operate automatic scrubbers, carpet extractors, vacuum cleaners, buffers, and burnishers. Ability to read and understand instructions for cleaning, maintenance, and safety procedures. Ability to properly handle chemicals, cleaning supplies, tools, and equipment. Ability to plan, organize, and follow through within the details of a work schedule; Ability to understand and follow oral and written instructions independently. Ability to drive a state owned vehicle or golf cart to perform duties. Ability to maintain confidentiality.

KNOWLEDGE: Demonstrated experience in developing cleaning standards and providing training and guidance to staff teams. Familiarity and practical experience with APPA cleaning standards. Have knowledge of cleaning methods, materials, and equipment; Knowledge of types of personal protective equipment; Knowledge of safety data sheets (SDS). Ability to comfortably lift up to 30lbs unassisted.

SKILLS: Must have computer skills. Have critical thinking skills. Excellent communication skills. Critical thinking skills.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 25% - 49% of the time. This position does not require security clearance.

Background Check

Criminal Background Check, DMV Check, Drug Screening.