Posting Number: SRGV9224
Number of Vacancies: 1
Location: Edinburg, Texas
Department: Application & Data Services
FLSA: Exempt
Scope of Job:
To provide mid-level support during project implementation and post support for the functional departments on software applications assigned.
Assist with all aspects of ERP and other application project implementations, conversions, and process improvement responsibilities.
Description of Duties:
- Learns functionality of ERP application module(s) and other software applications assigned.
- Develops fluency in other ERP module(s) and applications supported by the department.
- Performs application configurations and document setup changes.
- Provides on-going production support, troubleshooting, issue resolution and user training.
- Analysis and testing of software patches, reports, forms, interfaces.
- Gathers, analyzes, defines and documents business requirements from end-users on their application needs.
- Performs data queries/extracts & Ad hoc reporting (SQL, report writer and/or reporting tools).
- Collaborates with IT on projects and tasks.
- Develops Business Requirements for reports, forms, interfaces, etc.
- Coordinates and performs configuration management.
- Coordinates with IT on the setting and maintenance of application level security, development and administration of security definitions and profiles.
- Identifies, researches, analyzes, consults and coordinates with IT and/or application/system vendors to resolve project related and/or production issues.
- Analyzes business processes and recommend process improvements via automation and/or workflow technology.
- Develops test plans and procedures with end users for implementation of added functionality, custom programs, and software upgrades and system patches.
- Researches and explores software applications functionality.
- Develops training materials, Procedures Manuals and/or maintains setup documents for applications assigned, and conducts training sessions.
- Facilitates application vendor support.
- Collaborates with other Business Analysts on projects, tasks, scheduling, patches/upgrades, etc.
- Coordinates Patch Management with IT and users.
- Identifies, researches and recommends Business Process Improvement.
- Other duties may be assigned.
Supervision Received:
General direction from the assigned supervisor.
Supervision Given:
May supervise assigned staff.
Required Education:
Bachelor's degree related to functional area assigned.
Preferred Education:
Bachelor's degree in CIS or CS.
Licenses/Certifications:
None.
Required Experience:
Two (2) years work experience performing at least 60% of the job duties as specified in the position description, including providing ERP and other applications functional production support and ensuring end-users' business and application needs are met with up-to-date functionality and streamlined processes. Working knowledge on Database Structures of module(s) assigned. Proficient in Microsoft Office software, including Access, PowerPoint, Excel, Word, Diagramming and Query Tools software. Knowledge of ERP and other software applications and systems. ERP application configuration and/or custom software designs creation knowledge. Experience with test scenarios/scripts creation and execution. Documentation Skills (Swim Diagram, Gap Analysis, Process Flow, etc.). Basic project management knowledge. Experience with problem diagnosis and troubleshooting techniques. Knowledge of business process improvement.
Preferred Experience:
Familiar with Functionality of applications assigned. Working knowledge of Project Implementation Life Cycle and Database Structures. Working knowledge of production control. Experience with database query language programming. Ability to read, understand, interpret and apply instructions in ERP and application system manuals. Microsoft Projects and Visio knowledge.
Equipment:
Use of standard office equipment.
Working Conditions:
Needs to be able to successfully perform all required duties. Usual office environment.
Other:
May be expected to work on weekends. Occasional travel is required. Ability to work effectively in team environment. Ability to exercise initiative, use good judgment, and handle confidential information responsibly. Ability to perform in a fast-paced, changing environment. Self-starter with the ability to research and dig for information. Ability to multi-task efficiently on parallel efforts. Demonstrated ability in problem solving and of analytical skills.
Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 10/29/2026
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:
EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants:
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please do not hesitate to contact us at [contact details available in the full listing] and/or [contact details available in the full listing].
Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
To apply, visit https://careers.utrgv.edu/postings/52985 je-2668b366e4bb4bebb5fd2339d9f7b9e3
