Business Analyst
Job Summary
Common: Makes final determinations on systems requirements and technology selection and performs complex data analysis to ensure data management objectives are met. Provides guidance to lower level staff and serves as a subject matter expert to leadership.
Unique: The Workday Enterprise Solutions Team (WEST) is responsible for the administration and optimization of Workday and related systems (including, but not limited to, Adaptive Planning, Jaggaer / ShopUW+, Huron Research Suite) for Finance, Human Resources, and Research Administration across the Universities of Wisconsin System, while focusing on people, processes, and technology. This team concentrates on continuous improvement, system maintenance, projects, release enhancements, support, and strategic integration of the Workday ERP and related systems to achieve business objectives.
The Campus Partnership Business Analyst provides advanced embedded support to assigned units, taking direction from both WEST leadership and their assigned business units. They serve as a liaison for their units, leading process improvement projects, supporting business needs, and ensuring alignment with WEST and unit priorities.
In addition to these core responsibilities, this role has a strong focus on data, reporting, and analytics. The Business Analyst leads complex data analysis efforts, resolves reporting challenges, and provides strategic guidance on the selection and use of reporting tools such as Workday Reporting, Tableau dashboards, and other analytics solutions. This role requires experience working with ERP data, as well as the ability to translate data into actionable insights that drive decision-making.
Key Responsibilities
- Build and sustain strong relationships with business leaders, process owners, and end users in a matrixed environment to ensure alignment between unit needs and system capabilities.
- Develop a deep understanding of business processes, workflows, and challenges across assigned functional areas.
- Perform complex data analysis to identify trends, issues, and opportunities, and translate findings into actionable recommendations.
- Troubleshoot and resolve reporting issues, ensuring data accuracy, integrity, and consistency across systems and outputs.
- Provide strategic guidance on reporting solutions, including selecting and designing tools such as Workday reports, Tableau dashboards, or other platforms to best meet business needs.
- Translate complex business requirements into clear functional specifications for system configuration and development.
- Partner with WEST teams and vendors to design, implement, test, and deploy enhancements.
- Lead change management efforts, including impact assessment, communication strategies, and end-user training.
- Facilitate workshops, requirement-gathering sessions, and user acceptance testing (UAT) to ensure solutions meet business expectations.
- Monitor business process performance and adoption, proactively identifying and driving opportunities for improvement.
- Collaborate with cross-functional teams to deliver sustainable, campus-wide solutions.
Key Job Responsibilities
- Performs testing, supports end users and follows WEST team standards.
- Makes recommendations in the selection of technology solutions to align with business strategies
- Provides guidance to lower level staff in the design, development, and implementation of data reporting and business intelligence systems
- Provides advanced procedural and technical guidance to unit staff regarding technology usage and management
- Develops and assesses opportunities for new unit staff training opportunities
- Serves as a subject matter expert to institutional and unit leadership on critical technology issues
- Provides direction for the mapping of business processes using advanced process-mapping methodologies
- Serves as a project lead for lower level IT staff providing guidance on specific project goals, outcomes, and technological components
- Designs, develops, and implements complex data reporting and business intelligence systems
- Performs complex data analyses and reporting
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