Business Analyst - Student Success Systems

The Business Analyst for Student Success Systems serves as the primary bridge between the institution’s technical teams and the core functional areas of Academic Advising and Registrar’s Office. This role is responsible for analyzing business processes, eliciting and documenting requirements, and configuring, maintaining, and optimizing the technology systems that support the student lifecycle. The ideal candidate will ensure that technical solutions align with institutional goals, enhance staff efficiency, and improve the overall student experience.

Responsibilities:

1. Functional Area Support & Optimization
   • Academic Advising: Optimize and maintain degree-audit systems, student scheduling platforms, and early-alert systems. Partner with advising leadership to streamline workflows for academic planning and retention tracking.
   • Registration & Records: Support the Office of the Registrar in maintaining Student Information System (SIS) functionality for course scheduling, enrollment verification, grading, and transcript processing.
2. Business Process Analysis & Requirements Gathering
   • Lead workshops and interviews with stakeholders across the three functional areas to map current (“as-is”) and design future (“to-be”) business processes.
   • Translate complex business needs into detailed technical specifications, user stories, use cases, and system wireframes.
   • Identify operational bottlenecks and propose technology-driven solutions to enhance self-service capabilities for students.
3. System Administration & Configuration
   • Perform functional system configurations, including setting up business rules, communication templates, user permissions, and custom fields within core applications.
   • Coordinate with team members to manage system upgrades, acceptance testing, and data integrations between disparate student success applications.
4. Testing, Training, & Support
   • Develop comprehensive User Acceptance Testing (UAT) plans and coordinate execution with functional leads prior to system launches or updates.
   • Create clear, accessible end-user documentation, training materials, and knowledge-base articles.
   • Provide Tier 2/3 functional support, troubleshooting system anomalies and escalating technical bugs to software vendors as necessary.

Qualifications:

Required:

• Bachelor’s degree in Business Administration, Information Systems, Higher Education Administration, or a closely related field.
• Minimum of 3–5 years of experience as a Business Analyst, Systems Analyst, or functional administrator.
• Demonstrated experience working with Higher Education technology ecosystems (e.g., Workday Student, Slate).
• Exceptional communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders.

Preferred:

• Direct operational experience working within a university Registrar, Advising center, or Career Services office.
• Experience with Workday Student