Position Description

Performs coordinative work in the business or administrative operation of a specific department or college. Responsibilities involve the coordination and supervision of the various functions and aspects of a department as well as the monitoring operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise staff or student assistants.

Major/Essential Functions

• Responsible for the administration, support, maintenance, and optimization of the Student Information System (SIS). Serves as one of the primary points of contacts for staff, students, and customers regarding system functionality, processes, and troubleshooting. Provides technical support, manages daily system operations, resolves user issues through ticketing systems, and participates in system enhancement projects to improve efficiency and user experience.
• Provide functional and technical support for the Student Information System (SIS) and Learning Management System (LMS) and related applications.
• Perform monthly system maintenance, operational processes, and routine administrative tasks associated with the SIS.
• Develop, maintain, and update system documentation, procedures, user guides, and training materials.
• Assist in training staff and end users on system functionality and processes.
• Collaborate with vendors, IT staff, and departmental stakeholders on system upgrades, integrations, and enhancements.
• Participate in testing, implementation, and project management activities related to SIS improvements.
• Provide Support for departmental platforms, software, and technologies.
• Respond to and resolve support requests submitted through the ticketing system, ensuring timely and effective customer service.
• Other duties as assigned by supervisor.

Required Qualifications

Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.