Business Operations Coordinator

The Business Operations Coordinator manages a portfolio of internal business processes, including the marketing, communications, and graphic design efforts for the Association of College and University Housing Officers International (ACUHO-I). This individual will serve as the primary liaison between ACUHO-I and its outsourced marketing and communications partner. They will execute against an established marketing plan, track marketing analytics to optimize campaigns, and augment the strategy with additional tactics as needed. This team member will take initiative and have the ability to work both independently and on cross-functional project teams, applying industry knowledge, technical capabilities and a strong project management skillset to contribute to organizational efficiency and advancing marketing and brand awareness for the association. This position reports directly to the Chief Operations Officer (COO).

Qualifications:

Required-

• Bachelors Degree in business administration/communications/marketing or related field or equivalent combination of education and experience.
• Ability to work within complex team structures, and contribute to a collaborative work environment.
• Minimum of 4 years relevant experience
• Strong written, verbal, and electronic communication skills with focus on customer service
• Proficiency in full Microsoft Suite (Word, Excel, PowerPoint); Adobe InDesign, Illustrator, and Photoshop; Canva; WordPress; video editing software (Adobe Premier Pro or other)
• Experience in publishing and updating website content via a content management system (CMS)
• Experience with customer relationship management (CRM) and marketing management tools
• Demonstrated experience working with a variety of stakeholders to execute complex projects
• Must be an enthusiastic self-starter and be able to independently move projects forward, prioritize tasks, and meet deadlines

Desired:

• Strong experience in creating and managing social media content across a variety of channels
• Proficiency in WordPress
• Volunteer management experience
• Knowledge of current issues in higher education and/or association management

Pay Range starting at $64,900. The offer for this position will be based on internal equity, the units available budget, and the selected candidates qualifications.

This position will be located at our Columbus, OH headquarters, which is just east of the Ohio States main campus, with the opportunity for a hybrid or fully virtual work arrangement.

Career Roadmap Designation: https://hr.osu.edu/career-roadmap/

Function: Marketing and Communications
Sub-Function: Marketing Operations
Career Level: Specialist 3