Business Operations Manager, Marketing and Communications

Job Summary:

The Business Operations Manager optimizes and supports the core operations and business management activities of M&C, reporting to the Head of Communications & Marketing Business Operations. The Business Operations Manager will work closely with the department’s Senior Coordinator to review and input vendor transactions/invoices and expense reports/reimbursements, as well as assist with budget development and monitoring. (Training on HBS systems such as B2P, Concur, HUBS and other financial management tools will be provided.) There are other business operations functions and tasks that the person in this position will coordinate and manage, with some freedom to develop new systems to allow for project management and tracking. The role will also provide general support to the Communications team as needed. The Business Operations Manager should require minimal supervision and be able to anticipate and resolve problems -- updating supervisor on status of projects.

Job-Specific Responsibilities:

• Manage and optimize business and operational processes, with a particular focus on department-wide financial processes (e.g., purchasing, forecasting, reporting), serving as “in-house” expert on related systems and tools.
• Conduct periodic financial tracking and other analyses, in conjunction with the Head of Communications & Marketing Business Operations, to provide ongoing information about departmental impact and outputs.
• Manage reporting and compliance requests from HR and Finance, working with the Head of Communications & Marketing Business Operations, and serve as a departmental liaison in School-wide Business Manager and HR Partners meetings.
• Identify additional opportunities to systematize, optimize, and maintain administrative support across groups.
• Work with the team to develop, implement, and maintain tools and processes to support cross-departmental learning, communication, and operations.
• Manage the hiring of independent contractors as needed, via Fieldglass/Yoh (Harvard’s system for hiring contingent workers).
• Development of RFPs for hiring of any external firms/vendors.
• Coordinate with OGC and Trademark Office on logo usage issues.
• Work with Coordinator as needed on activities such as space allocation, facilities issues, and serving as first-line contact for operational staff inquiries.
• Manage special projects based on the evolving needs of the M&C group. Potential projects may relate to department-wide operations, cross-School collaborations, and unique group-specific opportunities.
• Manage updates to M&C Quarterly Report (on Intranet).
• Manage campus tour schedule and updates.
• Work with team to support the editing and uploading of content on the HBS intranet, external newsroom, and digital displays content, including videos, as needed.
• Source, review, and upload events to internal and external community calendars, as needed.
• Opportunity to create content (written/video/social) depending on availability.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• This role is responsible for other duties as assigned