"Business Process Improvement Analyst"

Job Details

Business Process Improvement Analyst

Posting Summary

The Business Process Improvement Analyst is a trusted strategic partner that identifies opportunities to enhance university business processes, develops innovative strategies and solutions-including AI and automation tools-and collaborates with stakeholders to ensure successful adoption of new procedures and systems. This role supports enterprise transformation and innovation at UVM and works closely with leadership and functional and cross-functional teams within the University Project Management Office and across the university.

Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion. The analyst will serve as a liaison between technical and functional staff, assist in creating business and technical requirements, draft documentation and training materials, and support training delivery.

This position is critical to UVM's transformation strategies and aligns with the Project Management Office's mission to enable change, foster innovation, and improve institutional effectiveness.

Minimum Qualifications (or equivalent combination of education and experience)

• Bachelor's degree in business, finance, computer science, information systems, or a related field (or equivalent combination of education, training, and experience).
• 3-5 years of professional experience in roles such as business analyst, process analyst, financial analyst, project manager, or technical product manager.
• Proven experience conducting business and process analysis in complex, cross-functional environments.
• Strong analytical skills with the ability to interpret complex data.
• Demonstrated adaptability, creativity, and commitment to teamwork and innovation.
• Intermediate proficiency with MS Visio, Excel, PowerPoint, Smartsheets, or comparable tools.
• Functional understanding of business processes, enterprise software, and integrated systems.
• Familiarity with programming and software configuration (coding not required).
• Strong critical thinking, problem-solving, and interpersonal skills.
• Ability to manage multiple complex tasks.
• Excellent communication and presentation skills.

Desirable Qualifications

• Experience with enterprise-level cloud platform implementations.
• Professional experience in higher education.
• Familiarity with project management methodologies (e.g., Waterfall, Agile).
• Familiarity with change management methodologies (e.g., ADKAR)
• Exposure to various programming, software, and systems environments.
• Experience with digital transformation or enterprise technology modernization.
• Familiarity with AI tools for business process improvement.
• Experience with data visualization platforms (e.g., Power BI, Tableau).
• Exposure to platforms like Workday, Oracle, Salesforce, and ServiceNow.

Anticipated Pay Range

75,000-81,000

Other Information

This position is dependent on the availability of designated transformation or systems project funding and is funded for a minimum of three years.

Special Conditions

A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position, Background Check required for this position, Background Check required for this position

FLSA

Exempt

Union Position

No

Job Location

Burlington, Vermont, United States

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled

No

Department

Finance and Facilities Admin/11013

Employee FTE

Employee Term

For full job description and to apply, visit https://www.uvmjobs.com/postings/81980