"Business Service Center Specialist II or III, College for Health, Community and Policy (HCAP)"

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 9/3/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $55,000/Annualized, commensurate with education, experience and qualifications.

Hours: 40 hours per week.

At the discretion of the hiring department, this position may be classified as a Level II or III based on the experience of the finalist candidate.

Level II: Non-exempt.

Level III: Exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

To provide support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

Level II & III

1. Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.
2. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.
3. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
4. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.
5. Reviews budgets for accuracy and compliance with procedures and regulations.
6. Compiles and analyzes financial information to post entries to accounts in an automated finance system.
7. Allocates expenditures, encumbrances receipts, and receivables based on reports and schedules.
8. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.
9. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.
10. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.
11. Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and Human Resource Services policies and procedures.
12. Provides informational assistance to prospective and current employees regarding the University.
13. Collaborates closely with Human Resource Services regarding employee relations and compensation matters.
14. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
15. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.
16. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.
17. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.
18. Manages client expectations and provides consistent client updates.
19. Maintains records of client interactions, transactions, and actions taken.
20. Collaborates and coordinates with internal departments as needed to resolve client issues.
21. Promotes safe and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
22. Performs other duties as assigned.

Level III Only

1. May exercise functional supervision or act in a lead capacity for Business Service Center staff; resolves complex work matters.
2. Acts as a resource for BSC staff; provides training regarding various business transactions such as accounting; purchasing and procurement, travel, and reconciliation of accounts; may assign and review the work of others.
3. Works closely with the unit manager to implement processes to improve data integration as well as process improvements across all functional areas.
4. Attends meetings and may serve on committees on behalf of BSC.
5. Completes special projects and assignments.

Required Qualifications

Level II & III

• Bachelor's degree from an accredited institution.
• Experience can substitute for the degree on a one-for-one basis.
• Three (3) years of related experience (level II only) in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Level III Only

• Four (4) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.

Knowledge Skills & Abilities

• Excellent oral and written communication skills.
• Excellent Organizational Skills.
• Proficient in Microsoft Office Suite and financial software/systems.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

Working Environment:

• Office environment.
• May be required to work additional hours during peak periods.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.