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internationally-renowned faculty, and a reputation for creating
meaningful change in the world. Learn more about
American University
Department:
Auxiliary Technology
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
Excluded
Job Description:
Summary:
The Business Services Technology Analyst is the primary technology
operations and support role for Business Services team in the
Finance division. This role is responsible for the technology needs
of American University’s dining program, one card program,
conference operations and other key university stakeholders.
The Business Services Technology Analyst serves as a primary
administrator for the university’s campus card transactional system
and dining program point-of-sale systems, as well as associated
point-of-sale terminals and other integrated hardware. This role
also serves as a primary data steward for Physical Access Control
systems, housing systems and a subset of American University’s
Enterprise Resource Management system. Rigid attention to detail is
needed to ensure accuracy of critical data supporting Business
Services systems, stakeholders, and business processes.
This role is responsible for working with many stakeholders to fix
issues, enhance existing technology and implement key new
technology features. In such projects, the technology analyst is
responsible for gathering requirements, planning, and communicating
with affected stakeholders, designing, and testing a technology
solution and managing a timeline for releasing the solution to
customers. The incumbent must maintain relationships with key
stakeholders, oversee system functioning and maintenance and
respond to any critical issues in a timely fashion.
Essential Functions:
1.) Systems Administration
- Oversees software configuration, user account creation and
system maintenance for campus card transactional system and dining
point-of-sale systems.
Responsible for installation, maintenance, and support of
point-of-sale devices, including staff-facing registers,
customer-facing kiosks and other transaction terminals.
Oversees functioning of software data and payment integrations.
Works with IT to resolve any issues observed with data
integrations.
Works with Conference Operations to obtain conference group
setup requirements and facilitates configuration of conference
group information in the University’s housing system.
Data steward for meal plan assignment in University’s campus
card transactional system and meal plan billing information in the
University’s Enterprise Resource Planning (ERP) system.
Data steward for student, employee, and conference guest data
in Physical Access Control Systems.
Oversees installation of and support for id card printers.
Maintains inventory of point-of-sale devices and technology
peripherals.
Liaises with Telecom and Network engineering to ensure secure
connection of devices on the University network.
Facilitates key software upgrades with software providers, IT
and/or affected stakeholders.
Creates and maintains documentation for key system
processes.
Provides technology support Mail Services the Campus Store as
needed.
2.) Business and Customer Support
- Serves as primary technology support contact for the
University’s dining program. Works with the dining management team
to understand business problems, brainstorm solutions and monitor
solution effectiveness.
- Serves as primary point-of-contact for the University’s vending
program. Works with vending providers to ensure availability of
Eaglebucks payments at vending machines.
- Supports the One Card office team with personnel record, tag
and physical security access imports.
- Supports Conference and Guest Services with various UCGS
systems.
- Promptly responds to outages or issues with production systems.
Works to identify issue root cause to prevent future
occurrences.
- Provides training on Business Services software, hardware and
data for relevant stakeholders.
- Resolves customer support tickets for community member issues
with Business Services systems.
3.) Analysis and Process Improvement
- Performs regular audits of system data to ensure accuracy.
- Oversees small to medium-sized IT projects to implement new
features or improve existing services.
- Responsible for delivery of transactional reports from AU’s
campus card transactional system to various stakeholders.
- Performs data analysis of dining program performance and meal
plan utilization for Business Services Services leadership.
- Analyzes existing procedures for possible process
improvements.
- Participates in query writing in real-time ERP querying and
business intelligence platforms. Performs data exploration to
better understand information that supports key departmental
business practices.
- Assists in creation and maintenance of custom SQL reports in
campus card transactional systems for information not easily
accessed through standard reporting software.
Competencies:
- Acquiring and Analyzing Information.
- Evaluating and Implementing Ideas.
- Championing Customer Needs.
- Developing Plans.
- Serving Customers.
- Supporting Coworkers.
- Thinking Broadly.
- Displaying Creativity.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
- This is a hybrid position with 4 in-person days and 1 remote
workday per week.
- Hours 8am - 4pm or 9am - 5pm.
- Requires some non-traditional hours during peak operational
periods or major system upgrades.
Salary Range:
- $59,000.00 - $69,000.00 annually.
Required Education and Experience:
- Bachelor's degree or equivalent.
- Strong analytical and problem-solving capabilities.
- 2+ years of experience working with enterprise applications (as
a user or administrator).
- 2+ years of experience (or combination of experience and
education) in databases, report writing, data analysis, system
administration, IT project management, IT customer support or
related technology field.
- Intermediate experience with Microsoft Excel (lookups, pivot
tables, data manipulation, data visualization).
- Prior experience providing operational support, supporting or
leading technology projects and working in an environment with
regular deliverables.
- Strong written and verbal communication.
Preferred Education and Experience:
- Bachelor's degree.
- Exposure to writing and editing SQL queries or willingness to
learn SQL.
- Experience with Physical Access Control systems, Point-of-Sale
systems, Housing or Hoteling systems, Campus Card Transactional
systems and/or Enterprise Resource Planning systems.
- Project management or agile experience.
- Experience facilitating or performing user acceptance
testing.
- Prior work in higher education.
Additional Eligibility Qualifications:
- Must be able to occasionally lift up to 25 pounds.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
