Position Summary

Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among Americas top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Business Solutions Analyst II is responsible for the development, maintenance, and support of the colleges ERP and other software systems. This position defines the business requirements and technology-independent process and user acceptance testing (UAT) for technology solutions that meet the needs for various business areas and will bridge the gap between the business customer and the technology solution providers (e.g., vendors, infrastructure team, and development team). The Analyst reviews, analyzes, and evaluates users' needs to create system solutions that support overall business strategies. The Analyst documents requirements, defines scope and objectives, and creates system specifications that drive system development, implementation, and testing. Additionally, the individual in this position serves as a liaison between the information management and technology (IMT) division and college end users.

Reports to: The Director II, Program and Project Management

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

30% Requirements Gathering and Analysis

• Gather, analyze, and interpret data to identify trends, patterns, and potential issues.
• Collaborate with stakeholders to understand and document their needs and requirements for new systems or process improvements.
• Visualize and document business processes using workflow diagrams and process flowcharts.
• Identify and articulate new functional software needs and the roles of each class of application user.
• Analyze the impact of change requests.
• Support traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.

35% Project Management

• Create detailed project plans, including scope, timelines, budgets, and resource allocation.
• Identify project resources, including personnel, equipment, materials, and budget.
• Monitor project progress against the plan, identify deviations, and implement corrective actions.
• Identify, assess, and manage potential risks.
• Evaluate project performance.
• Identify and resolve project issues, make informed decisions to keep the project on track.
• Responsible for all aspects of the client relationship and deliverables.

15% Relationship Building and Management

• Develop and nurture relationships with key stakeholders.
• Act as the primary point of contact between the organization and its external partners.
• Assist business users, project managers, and IT leadership in optimizing the scope, benefits, and risks of proposed projects; help manage expectations of users and management.
• Maintain a strong collaborative relationship with the Information Management team and Staff, Faculty, Students, Consultants, Contractors, and Software Vendors.
• Partner with business users to fully surface their requirements, conduct interviews with key project stakeholders, document and present the results.

20% Reporting and Documentation

• Maintain accurate records of partnership agreements, activities, and communications.
• Document best practices and lessons from engagement initiatives.
• Create and/or review manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
• Apply reporting and workflow tools to business applications to improve work output and business processes.
• Facilitate effective communication between the organization and its partners.
• Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Additional Duties: Performs other related duties as assigned.