Job Summary:
The
Business Support Analyst (BSA) IV leverages complex
technology and applications to meet organization needs by providing
technical support and business solutions for day to day operations
and efficient and effective utilization of Institute enterprise
applications. The BSA IV is responsible for continual evaluation
and system improvement, application deployment and training,
upgrade coordination, system troubleshooting, and determination of
appropriate integration points. The BSA IV maintains expertise for
numerous business applications and business subject areas and
provides mentoring and development for other Business Support
Analyst personnel.
Who we are:
Founded in 1824,
Rensselaer Polytechnic Institute (RPI) is
the first technological research university in the United States.
We bring creativity, science, and technology together to address
society's greatest challenges. We cultivate exceptional
problem-solvers by immersing them in a culture of rigorous inquiry,
disciplined practice, and hands-on application. Our strategic plan,
RPI Forward, charts a pioneering course for the next era
of RPI.
Explore the RPI Forward plan. ︎
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home
to five schools, 32 research centers, three makerspaces, an
observatory, one of the world’s fastest supercomputers, and the IBM
Quantum System One - the first university-based quantum computer in
the world.
With top notch employee health and retirement benefits, RPI offers
its full-time employees a generous paid time off program, tuition
remission, and opportunities for career growth.
Minimum Qualifications:
- Bachelor’s degree in a related field
- Five (5) or more years of relevant professional work experience
- Experience in project management
Relevant combinations of education, training and experience may be
considered.
Preferred Qualifications:
- Experience in Higher Education
- Significant experience with finance, student and/or human
resources information systems
- Experience working across and between enterprise and
application software
- Experience with business intelligence tools
Minimum Knowledge, Skills, and Abilities:
- Knowledge of specific application, services or business unit
processes
- Ability to mentor and guide other team members on projects and
unit initiatives.
- Ability to develop and provide training to all levels
- Ability to work effective under pressure and meet goals and
deadlines
- Ability to learn quickly, analyze complex issues and provide
advanced troubleshooting
- Ability to communicate and cooperate effectively with
colleagues and users in a diverse environment.
- Ability to work both independently and as a team member.
Preferred Knowledge, Skill, and Abilities:
- Knowledge and understanding of finance, student, and/or human
resources processes and procedures
- Knowledge and understanding of how information systems work to
support defined processes and procedures within higher education
functional business units
- Ability to interact with both functional end users and
technical resources and act as a conduit between the two when
necessary
- Ability to define, design, and develop basic reports and/or
collaborate with BI specialists to solve reporting requests
Representative Job Duties:
- Provide technical support and customer service and user
administration for day to day operations and utilization of
Institute enterprise and administrative applications. Develop and
implement procedures to enhance system utilization and workflow and
ensure data integrity.
- Maintain a thorough knowledge of numerous subject areas and
Institute applications, including new product features and complex
toolsets. Responsible for continual evaluation and system
improvement. Act as a mentor to campus clients, ensuring optimal
usage of systems.
- Analyze impact of changes to Institute applications/software to
mitigate disruption on business. Configure and maintain
applications to meet Institute needs and maximize system
functionality. Coordinate campus implementation and integration
services and provide troubleshooting support. Ensure
confidentiality and compliance with security requirements and
standards. Forecast changes based on changing business needs and
industry trends.
- Guide campus community to fully leverage Institute data and
processing. Lead the specification, analysis and design of
automated processes and reporting. With a high level of
understanding of unique business needs, provide assessment,
testing, specification and coordinate development of business
solutions, identifying potential issues.
- Provide ongoing training to Institute clients in the usage of
enterprise applications, as well as coordinate external vendor
training. Develop and provide customized training materials and
system documentation.
- Develop and communicate Institute-wide technical policies and
procedures. Coordinate and communicate system outages for patching
and upgrade work. Ensure appropriate testing and data integrity.
Work with management to develop renewal strategies and
budgets.
- Serve as primary contact with third party software and hardware
vendors. Serves as technical lead for software implementations,
deployments, integrations, troubleshooting, ongoing
maintenance/upgrades, and new hardware purchases. Provide
departmental communication and collaboration to campus constituent
offices.
- Facilitate and/or participate on various Institute groups and
committees, including policy discussions, new system
implementations, application and database upgrades and system
automation projects.
- Consult and meet with client IT staff regularly to exchange
ideas and engage on special projects, following IT Service
Management processes. Develop staff and client IT
capabilities.
- Maintain appropriate practices to ensure confidentially and
security of data, especially with regard to mandated requirements
(i.e. FERPA, HIPAA, PCI, etc.).
- Other duties as assigned.
Shift:
Business Hours: Monday - Friday
Starting Salary/Rate:
Expected hiring range: $75,000 - $85,000
Pay transparency disclosure: The selected candidate’s salary
will be determined based on factors that include the available
budget, internal equity, and the final candidate’s qualifications,
experience, education and other job-related credentials. This
hiring range is provided as RPI's good faith estimate of the
expected hiring range at the time of posting.
Application instructions:
Follow the on-screen prompts to create a brief online profile.
Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, please
contact
careers@rpi.edu.
Job Posted Date:
Applications will be accepted until the position is filled.
Total Compensation and Benefits Information:
RPI's Total Compensation Program is designed to provide stable pay
growth, a comprehensive and affordable benefits package, and a
comprehensive and affordable retiree medical and prescription plan.
Our goal is to provide you and your family with a comprehensive
health and welfare program as an umbrella of financial security and
protection during your employment. For more information, please
visit
Benefits | Human
Resources (rpi.edu) .
Rensselaer Polytechnic Institute is committed to the
cultivation of a community that is welcoming, inclusive, and above
all values learning. We welcome candidates who bring a variety of
perspectives to Rensselaer Polytechnic Institute's work and campus
communities. Rensselaer Polytechnic Institute is an Equal
Opportunity Employer.
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation or gender identity, national origin, disability status,
protected veteran status, or other characteristic protected by
law.
