Overview

This position, reporting to the Associate Director (Source to Pay Systems) will be a member of the Financial Systems and Solutions team supporting the Source to Pay systems. The primary focus will be in the area of contracts, sourcing events, requisitions and purchase orders. The person in this position must have the capacity to understand technical concepts but be able to communicate in a non-technical manner with functional users. This role will collaborate with other members of the team to ensure the development of consistent business architecture across the Source to Pay applications at Yale. Serve as support provider, guiding users, helping to resolve issues related to Source to Pay systems usage and performance. Perform timely break/fix work to correct unplanned performance issues. Serve on large scale projects, helping to ensure timely completion of project tasks and deliverables in support of the Source to Pay systems activities.Develop and maintain key reports, dashboards, and data management solutions to provide actionable insights and support decision-making for Procurement end users.Act as a liaison between Central Finance, Administration, ITS and business community users, utilizing both technical and business knowledge to ensure effective communication and cross collaboration on Source to Pay systems and solutions.Interview and document end-user processes and systems requirements to support workflow improvements or new system development of Source to Pay systems. Support the development and execution of Source to Pay system test plans to ensure application performance aligns with specified requirements. Document test results and collaborate with stakeholders to address any issues and implement necessary adjustments. Conduct analysis to identify opportunities for process improvement and assist in developing technology solutions to enhance business operations. Research Workday Community, Jaggaer and other service provider materials and resources to identify new features and enhancements.

Required Skills and Abilities

1. Developed analytical, critical thinking and problem-solving skills.
2. Developed interpersonal, written, communication, presentation, and organizational skills.
3. Proven expertise with systems and process analysis methods and techniques.
4. Proven project management skills and ability to lead and manage staff.
5. Knowledge of commonly used concepts, practices, and procedures.

Preferred Skills
Experience working with Jaggaer is strongly preferred.

Principal Responsibilities

1. Perform a diverse range of analytical duties in the development of technology solutions for business processes.
2. Plan, organize, and define requirements, methods, and end user objectives, coordinate effort with team members, other IT staff, users, and vendors.
3. Interview, analyze, and document end-user processes and systems requirements for enhancement and/or workflow improvements or new system development.
4. Develop and execute system test plans to ensure application performance aligns to specifications.
5. Prepare technical reports, design workflow maps or other documents to facilitate system/s understanding.
6. May lead segments of larger projects, develop trainings, presentations, and communications.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical, critical thinking and problem-solving skills.
Developed interpersonal, written, communication, presentation, and organizational skills.
Proven ability to lead and manage staff.
Proven expertise with systems and process analysis methods and techniques.
Proven project management skills and knowledge of commonly used concepts, practices, and procedures.