Business Systems Analyst Entry, Administrative Services

About Us

The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

• Complete insurance coverage options, including medical, dental, vision and more
• State retirement plans, as well as 403b and 457b retirement plan options
• Paid holidays (10 fixed and 3 floating)
• Generous paid time off
• Tuition Assistance Program
• Professional development opportunities
• Wellbeing initiatives
• Employee discounts and perks
• Life insurance
• Disability insurance
• Pet insurance
• Health savings accounts
• Flexible spending accounts
• Employee assistance program

Location

This role is based at the Information Technology Services (ITS) office in Athens, Georgia, located at 2500 Daniells Bridge Road. Onsite attendance is required five days a week, and remote work is not offered for this position.

This position is for permanent, full-time employment. Candidates must reside in the state of Georgia or be willing to relocate to Georgia as a condition of employment.

Please note that we do not provide visa sponsorship or support visa transfers for this position at any point in time. Applicants must be legally authorized to work in the United States.

Job Summary

This is an entry level professional position responsible for the analysis of complex business problems and assessing how information systems can be utilized to address them. This position effectively documents and supports the structure and functions of extremely complex administrative applications and services for other managers and institutional personnel to ensure that the systems continue to operate smoothly even while modifications and enhancements are being made. This high exposure role requires an ambitious and energetic analyst that will;

• Act as PeopleSoft Financial Systems techno-functional subject matter expert to the university end-users as well as other business analysts within assigned business process area.
• Act as functional driver for technology development requests including projects, enhancements, upgrades, patches, break fixes, etc., within assigned business process area.
• Provide strategic system analysis of business and user needs; create business cases; document requirements; design solutions; create functional specifications; maintain change documentation; create and execute test plan and test scripts; create and coordinate communications; act as implementation coordination for multi-functional initiatives within assigned business process area.
• Provide first level production support for 22 Universities and State Colleges throughout the state of Georgia, as well as the University System office.
• Consider current and future business implications, leverage technology development and redesign business processes to improve how University System does business.

Responsibilities

Essential Duties and Responsibilities

• Serve as primary subject matter expert (SME), providing functional support to end users on a single module within a core application system and/or supporting systems.
• Serve as backup support analyst providing functional support to end users on multiple modules within core application systems.
• Work with other subject matter experts to support the integration of various application systems between multiple core application systems.
• Troubleshoot and resolve application issues requiring high level business expertise.
• Assist in the analysis of requirements, design and development of solutions to meet business requirements.
• Participate in the documentation of functional requirements, system design specifications, use cases, workflow diagrams, and interface designs.
• Work closely with senior Business Systems Analyst to assist in the development of custom solutions and fixes.
• Provide 24/7 on-call rotational support of applications.
• Participate in the implementation of appropriate testing strategy and prepare resulting test cases and scenarios.
• Perform system testing and assist with Institutional constituents in user acceptance testing as applicable.
• Support change control process and associated tools to fully document and manage application changes.
• Provide content and identify areas that require change for end-users documentation (i.e. business processes, training, known issues, release notes, etc.).
• Ensure requirements are defined for any changes.
• Analyze impact of changes and resolve any conflicts.
• Document modifications and work with technical analysts to deliver application program modifications and improvements to end users.
• Participate in upgrade, patch and fix analysis and system testing.
• Provide end user training.
• Create and submit weekly status reports.
• Participate and lead inter/intra departmental business process improvement initiatives.
• Attend relevant training seminars as permitted by workload and budget constraints.
• Participate in organization or system-provided training regarding changes in administrative services law, rules, and regulations.
• Other duties as assigned.

Customer Service

• Maintain a consistent, high quality, customer-focused orientation when developing and supporting services for both internal and external users.
• Treat customers, staff and co-workers with respect, courtesy and tact; listen well and maintain a professional relationship.
• Communicate with customers and obtains all required information necessary to determine and address their specific needs; tactfully explain how organizational computer system functions apply to them.
• Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems and questions.

Communications

• Requires good interpersonal communication skills to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Good written communication skills are also required for writing reports and business correspondence.

Required Qualifications

Position Requirements

• Ability to explain functional concepts to the business stakeholders.
• Ability to work with diverse groups within the University System.
• Ability to work with customers in gathering requirements.

Education and/or Experience
Bachelor's degree or equivalent and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.

Other Qualifications
Must be able to travel as needed, including several consecutive overnight stays where applicable, to support organizational objectives and initiatives.

Preferred Qualifications

• Some familiarity with SQL and the ability to analyze scripts that will be run against the Oracle database.
• Ability to explain functional concepts to the business Stakeholders.
• Ability to work with diverse groups within the University System.
• Ability to work with customers in gathering requirements.
• Must be able to travel as needed, including several consecutive overnight stays where applicable, to support organizational objectives and initiatives.
• Understanding of Accounting principles.
• Understanding of Accounts Payable and 1099 processing.

Required Documents to Attach

List of References

Knowledge, Skills, & Abilities

• Must be flexible, well-organized, and team-oriented.
• Must be able to work on a schedule that includes nights, weekends or holidays when required to address escalated issues.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University System Office as determined by the University System Office in its sole discretion; confirmation of the credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

Salary range: 43,000 - 63,000
This position is on-site 5 days per week, in Athens, GA.
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive as a regular part of its daily responsibilities.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time to attend off-site meetings and/or training.
This position does not require security clearance.

Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.

Organization

Join the esteemed ranks of the University System of Georgia (USG) faculty and staff, where your expertise and passion contribute to one of the largest and most dynamic higher education systems in the United States. As a member of the USG community, you will be among more than 340,000 students enrolled across 25 public institutions, from comprehensive research universities to access-oriented colleges, nurturing the next generation of thinkers, innovators, and leaders.

Each year, the USG proudly confers more than 70,000 degrees across a multitude of disciplines, reflecting our unwavering commitment to academic diversity and lifelong learning. This monumental accomplishment is achieved through the dedication of our world-class faculty and highly skilled staff, whose collaborative efforts foster an environment of excellence and discovery.

The USG's economic footprint totaled more than $17 billion this past fiscal year. This not only bolsters the state's economy but also positions Georgia as a nexus of culture, research, and innovation. Our faculty and staff are at the forefront of this impact, driving forward initiatives that resonate on both a local and global scale.

Join us at the University System of Georgia, where your expertise will shape the future of education and research. To learn more about the career opportunities at any of our USG institutions, or at the System Office, please click below: