Job Description

THIS POSITION IS ONLY OPEN TO CCA STUDENTS WHO ARE ELIGIBLE FOR WORK-STUDY. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT 303-360-4709 OR FINANCIALAID@CCAURORA.EDU. IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.

The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses.

JOB DUTIES

• Answer incoming phone calls in a timely and professional manner
• Provide quality customer service
• Assist students with the getting started process and questions about CCA
• Knowledgeable of school policies & procedures
• Informed about campus closures, events, and other happenings on campus
• Data entry as assigned
• Supporting with call campaigns as assigned

MINIMUM QUALIFICATIONS

• Excellent Customer Service Skills
• Team worker
• Flexible
• Quick Learner
• Motivated
• Patience
• Reliable
• Work Study Eligible

ELIGIBILITY REQUIREMENTS

• Must have completed FAFSA on file
• Must be enrolled in a minimum six (6) credit hours
• Must NOT have yet obtained 1st Bachelor's Degree
• Must be seeking an eligible program of study