"Campus Mail Clerk - 527618"

Job Summary

The Campus Mail Clerk carries out the services of the campus mail area. Provides high-quality and cost-effective mail and package service to support the University business operations and student population. Provides student mail and package services, including all parcel lockers, and operates a retail shipping facility.

Additional Department Summary

Campus Mail Service is charged with providing high-quality, cost-effective mail and package service to support the University of Alabama’s business operations and student population. Campus Mail has two operational centers. The Kirkbride Mail Center services University departments as well as Greek houses and operates the University of Alabama Fingerprinting and Passport Facility. The Campus Mail Service Center, located in the UA Student Center, provides student mail and package services, including all parcel lockers, and operates a retail shipping facility. Campus Mail clerks are vital to Campus Mail operations. Mail clerks perform all aspects of mail and package handling, from receipt of the items from the carriers through delivery to the final recipient. All aspects of this position require the proficient use of various technologies, including multiple software systems, attention to detail and a high level of customer service.

Required Minimum Qualifications

High school diploma or GED.

Additional Required Department Minimum Qualifications

Must be able to work in a physical, fast-paced position that involves continual lifting and lowering packages that typically weigh 25-35 lbs. Must be able to lift and carry heavy objects that could exceed 50 pounds. Must be able to lift and carry heavy objects that could exceed 150 pounds with assistance and the use of hand trucks. Must have a valid U.S. driver's license. Must be at least 19 years of age at the time of hire and have and maintain an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge

Ability to read, write, add, subtract and follow oral and/or basic written instructions. Basic computer and keyboard skills (data entry, portable data collection devices, etc). Ability to use various resources including computer systems/software applications. Ability to learn the mail center's software systems, including the point-of-sale system, package tracking and storage, and parcel locker system, within the first few weeks of employment. Ability to learn the location of campus buildings, parcel lockers, offices, and mailstop locations within the first few weeks of employment. Ability to deal with the public in a respectful manner while providing exceptional customer service. Ability to work without consistent supervision and follow-up. Strong sense of urgency and a commitment to excellence.

Preferred Qualifications

Intermediate knowledge of postal regulations and procedures. General knowledge of Microsoft Office software programs (Word, Excel, Internet). Intermediate knowledge of Campus Mail procedures, as well as hardware and software used in mail processing. Advanced knowledge and proven track record in providing high-quality customer service. Certified Passport Acceptance Agent.