Position Summary
Hours: Every Other Friday 11:00 p.m. - 7:00 a.m. and
Saturday 7:00 p.m. - 7:00 a.m.
DESCRIPTION:
The Campus Safety Dispatcher is responsible for dispatching Campus
Police Officers, Safety Services Officers, and Student Security
Officers to routine and emergency calls for service via clear and
concise two-way radio communication; receiving routine and
emergency telephone calls and messages from the campus community in
an accurate, confident and professional manner. The Dispatcher
monitors and operates the college video surveillance system,
fire/panic alarms, and other safety systems and keeps accurate
dispatch call logs and records by using the Computer Aided Dispatch
software. The Dispatcher assists with fleet vehicle reservations,
ensures contractors follow check-in procedures and performs other
tasks that support the Campus Safety Department and Campus
Operations Division.
OUTCOME:
Operation of an efficient, professional and customer
service-oriented Dispatch and Campus Information Center for York
College.
Essential Functions
- Dispatch campus officers to routine and emergency calls for
service via two-way radio communications and interact with York
County 911 when necessary 25%
Receive routine and emergency College and Campus Safety
telephone calls for service in an accurate, confident and
professional manner and transfer all incoming telephone calls to
the appropriate department in a pleasant, friendly and courteous
manner 20%
Keep accurate dispatch call logs and records using the ARMS/
CAD system 15%
Monitor college video surveillance system and other alarm
systems 10%
Utilize the campus parking database, call recording and
playback systems 5%
Monitor the Spartan Shield App and respond to requests for
assistance through the App 5%
Assist with fleet vehicle reservations, issue fleet keys and
make sure proper paperwork is assigned and turned back in 5%
Assist contractors with the college check in procedures, issue
keys and ensure they are returned to the CIC 5 %
Assist and direct visitors at the CIC 3%
Send emergency alerts and Spartan Shield push notifications
when necessary 2%
Other tasks as assigned to support the Department of Campus
Safety and the Campus Operations Division. 5%
Experience and Education Required
- High school diploma or equivalent required
- One year of experience in telecommunications, two-way radio
communications, public safety, emergency services or law
enforcement required
- Current NAED Emergency Telecommunicator or similarly recognized
certification preferred
Required Skills and Qualifications
- Must pass a comprehensive background investigation
- Must be able to handle confidential and protected data
- Must become familiar with Campus Safety operations, policies,
procedures and campus locations
- Must be able to obtain NAED Emergency Telecommunicator
Instructor Certification within 90 days of hire or appointment
- Ability to operate radio equipment, automatic switchboard,
telephones, computers, CCTV cameras, call recording and other
monitoring equipment required in a modern emergency communications
center
- Ability to work well with others and interact tactfully with
other people; good interpersonal skills
- Ability to work under pressure and remain calm during high
stress and emergency situations
- Ability to type, speak clearly and professionally, write
legibly and spell correctly
- Ability to instruct others on the use and operation of all
Dispatch and CIC equipment
- Ability to obtain JNET and C.L.E.A.N. access/certification
Additional Information
York College of Pennsylvania is an
Equal Opportunity Employer and
Non-Discriminatory . For a copy of York
College's Annual Security Report, you may contact the Office of
Campus Safety or visit the website:
Annual Security Report .