Police Technical Services Manager

Director of Departmental System Applications team in providing technical guidance to provide reliable, high-performance, secure, and scalable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of DPSEM. In coordination with the Public Safety Applications team, this position will oversee the day-to-day facets of the police department's information and public safety systems and applications including IMC CAD/RMS, 800 MHZ, MDTs, portable radios, station alerting systems, and other public safety and related hardware and software. The Police Technical Services Manager will oversee the Manager of the DPSEM Communication Control Center and twelve dispatch personnel.

This position is the primary contact for all technology within the department and as such, functions as the department's technical expert. This position:

• Serves as the department's project leader and acts as a liaison for complex technical upgrades and system maintenance.
• In partnership with the Public Safety Applications team, designs and provides instructional support for the various information systems; develops and maintains compliance with state and federal security regulations.
• Works with DPSEM staff, campus and law enforcement senior administrators, and senior information technology leadership.
• Represents DPSEM at any Communication Center Dispatch meetings as liaison and primary contact.
• Coordinates the utilization of various technical databases and software associated with specific federal and state law enforcement information systems.
• Is responsible for researching, applying for, and monitoring technology-related grants.

Major Responsibility: Oversight for Public Safety's Technical Services Division

Supporting Actions:

• Provide strategic leadership, operational control and direction over dispatch and technical staff.
• Manage staff by establishing and evaluating strategic group priorities and performance expectations; assigning and directing division work, applying discipline when necessary.
• Participate in hiring processes.
• Manage and oversee all data entry into the confidential automated records systems.
• Create, implement and maintain policies and procedures, standard operating and training manuals for the communication center.
• Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel.

Major Responsibility: Technological leadership for the Department of Public Safety and Emergency Management

Supporting Actions:

• Serve as a member of the department's senior leadership team.
• Act in an advisory capacity to the command staff on technical issues; develop and provide managerial reports and background information to make operational decisions.
• Participate in strategic planning activities, measurement, implementation and reporting.
• Represent department technical needs (and limitations) on all internal technology-related committees.

Major Responsibility: Daily operations

Supporting Actions:

• Maintain the confidentiality and integrity of the computer system, including on-site servers and network security.
• Serve as the primary contact for the IMC Dispatch/Records Management computer system.
• Serve as liaison with the Public Safety Applications team in installing, upgrading and troubleshooting software.
• Provide training to police communication center personnel and officers concerning equipment usage.
• Participate in the IMC Dispatch/Records Management System User Committee.
• Coordinate the utilization of various technical databases and software associated with specific federal and state law enforcement information systems, including the supervision of all organizational equipment and functions, acquisition forms and expenditures.
• Represent BUDPS at state-wide or regional communication center dispatch meetings as department liaison and primary contact. Maintain high level of computer competency in specific types of software/hardware associated with law enforcement functions concerning information input and retrieval.

Major Responsibility: Analysis of technical needs for DPSEM

Supporting Actions:

• Analyze service and equipment needs for appropriate workflow.
• Liaison with the Public Safety Applications team in working with vendors responsible for installing hardware/software and telecommunications equipment and systems within the communications center and the police department in general.
• Assess and allocate resources to achieve objectives.
• Take action to improve and streamline system performance and efficiency.
• Evaluate new products, document characteristics and make recommendations.

Major Responsibility: Liaison/compliance duties

Supporting Actions:

• Act as a liaison to law enforcement and other state and federal agencies.
• Organize and audit files yearly for state and federal regulations concerning employee access and accountability, and audit police officer and dispatcher access to password-secured information and databases.
• Act as an agency liaison in the DPSEM dealings with the State of Rhode Island Systems.
• Maintain the integrity and security of input, storage, retention and disposal of all department event records, confidential criminal history information and personal or sensitive information relating to DPSEM staff, faculty and students contacted by Brown police.
• Attend the Rhode Island State Law Enforcement Information Records Association meetings and ensure compliance with all Rhode Island State Archive directives.
• Coordinate data gathering requirements for compliance with state and federal reporting regulations.
• Coordinate the information transfer and retrieval to law enforcement agencies, Rhode Island State Police, US Dept of Education, Federal Bureau of Investigation and the City of Providence Court Systems.
• Validate training, system use, and ensure security and confidentiality compliance of the National Crime Information Center computer system, the Rhode Island Crime Information computer system and the Rhode Island Computerization Enforcement Service System.
• Liaison with the Public Safety Applications team in implementing and maintaining security policies and standards within the various databases according to access levels and authorizations.
• Perform duties of the Judicial Information System (JIS) as link site coordinator, being responsible for communication and technical support coordination for the Office of the Administrator for the Courts (OAC); train and support all organizational Judicial Information users, authorize, reset and delete subscribers within the organization; maintain accuracy of information in the computerized District and Municipal Court, Juvenile Court, Superior Court and the Appellate Court Information System.

Decisions Position is free to make

• Purchase of new hardware/software within the approved budget
• Implementation of hardware/software upgrades
• Evaluate and resolve user problems
• Maintenance schedules for all equipment
• Performance management and evaluations for staff

Decisions that depend on position's advice

• IT plans/goals for the department
• Acquisition of major equipment or new software packages
• Development of an annual technology budget
• Installation of new or upgraded security equipment in all campus facilities

Dimensions

• Supervise 12 Communication Control Officers.
• Manage $75,000 budget
• Ensure the integrity and confidentiality of over 15,000 police records.

Education and Experience

Required:

• Bachelor's degree with emphasis in administration, communication, management, business administration, police science, computer science, information systems, public administration or a closely related field.
• Five years' managerial experience in technology, information systems, and/or project management in a law enforcement agency or similar entity.

Preferred:

• Experience with university policing.

Job Competencies

• Solid understanding of 911 technical systems, radio systems or law enforcement records management systems gained through three years' professional experience either as a law enforcement dispatcher or call taker responsible for data entry into a CAD/RMS system or any combination of experience and training that would provide the required knowledge and abilities working in public safety, law enforcement or a similar entity.
• Knowledge of technical applications (software, hardware, network security and troubleshooting); project management principles; organizational and management principles as applied to the analysis and evaluation of programs, policies and operational needs of common law enforcement practices.
• Knowledge of principles and practices of personnel management and statistical techniques utilized in crime analysis.
• Ability to work collaboratively with the university's Information Technology Services and vendors, and various sections within the Police Department, to accurately evaluate and prioritize hardware and software requests.
• Ability to assess training needs and implement appropriate training for users; manage, coordinate and direct the work of professional and union employees.
• Excellent written, verbal and interpersonal communication skills to include demonstrated ability to communicate clearly and concisely and in establishing and maintaining effective working relationships with department and university staff, and vendors.
• Capacity to work professionally, and diplomatically interface with a variety of constituencies involved in law enforcement, the media and university administration.
• Excellent computer skills and proficiency using Adobe Acrobat and Microsoft Office (Word, Excel, PowerPoint, Access); familiarity with HTML coding and/or Dreamweaver.
• Ability to work under deadline pressure and ability to work both independently and as a member of a team.
• Strong project management skills and ability to prioritize work to meet internally and externally imposed deadlines.
• Highly organized and attentive to detail.
• Experience with and expert knowledge of various law enforcement databases
• Strong working knowledge of CAD/RMS vendors.
• Must be a team player who is able to display tact, patience, and respect in dealing with people of varying temperaments and levels of knowledge under often difficult or stressful circumstances.
• Must have a high level of ability to multitask with audio, visual and manual tasks.
• Flexibility and availability to work a flexible schedule concerning shift hours and days of the week, to include callback and holidays, depending on department needs, are required for this position.

All offers of employment are contingent upon consent to criminal background screening and education verification with results satisfactory to Brown

Benefits of Working at Brown

Please review additional information on the Benefits of Working at Brown.