representative and gives the important first impression for people making telephone inquiries to the campus. This position is for the 11:00pm - 7:00am shift.

Responsibilities:

• Provide continuous 24 hours a day, 7 days a week service to the Hartwick College community
• Answer all incoming phone calls and transfer these calls to the appropriate office or person
• Dispatch Campus Safety or Facilities to any calls for service on campus
• Maintain dispatch files for Campus Safety and assign case numbers and dispositions when needed
• Print out and file all daily reports including emails and memos
• Maintain the Campus Safety lost and found property files
• Monitor the campus surveillance camera system
• Have the ability to maintain positive relationships with all internal and external constituents
• Make timely notifications to appropriate supervisors and other Hartwick College staff of emergencies, hazardous situations, and any other newsworthy or major incidents
• Comply with all applicable College, Federal, State, local and associational laws, rules and regulations
• As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus
• Participate in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Qualifications: Minimum requirements for this position are a High School Diploma, or GED. Outside experience with customer service and telephones is a plus.

• Tact and judgment to deal with different types of people either in person or on the phone
• Communication skills to handle multiple phone lines and two-way radio at the same time
• Customer service skills to give a good impression to all callers
• Excellent inter-personal skills a must
• Working knowledge of Windows-based computer software
• Strong computer skills and the ability to learn new programs and software as necessary

Wage Range: $16.00 - $17.00 per hour

representative and gives the important first impression for people making telephone inquiries to the campus. This position is for the 11:00pm - 7:00am shift.

Responsibilities:

• Provide continuous 24 hours a day, 7 days a week service to the Hartwick College community
• Answer all incoming phone calls and transfer these calls to the appropriate office or person
• Dispatch Campus Safety or Facilities to any calls for service on campus
• Maintain dispatch files for Campus Safety and assign case numbers and dispositions when needed
• Print out and file all daily reports including emails and memos
• Maintain the Campus Safety lost and found property files
• Monitor the campus surveillance camera system
• Have the ability to maintain positive relationships with all internal and external constituents
• Make timely notifications to appropriate supervisors and other Hartwick College staff of emergencies, hazardous situations, and any other newsworthy or major incidents
• Comply with all applicable College, Federal, State, local and associational laws, rules and regulations
• As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus
• Participate in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Qualifications: Minimum requirements for this position are a High School Diploma, or GED. Outside experience with customer service and telephones is a plus.

• Tact and judgment to deal with different types of people either in person or on the phone
• Communication skills to handle multiple phone lines and two-way radio at the same time
• Customer service skills to give a good impression to all callers
• Excellent inter-personal skills a must
• Working knowledge of Windows-based computer software
• Strong computer skills and the ability to learn new programs and software as necessary

Wage Range: $16.00 - $17.00 per hour