"Campus Safety Officer/Dispatcher"

Working at Lewis & Clark College

The campus is located on 137 acres of beautifully landscaped grounds in Portland’s southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.

Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.

Lewis & Clark College Support Staff Association

This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of Teachers.

The current LCCSSA Bargaining Agreement can be found here: https://www.lclark.edu/unions/lccssa

LCCSSA members who apply and meet the minimum qualifications for the vacancy will be interviewed in the same manner as other first-round applicants.

PRIMARY PURPOSE

The Campus Safety Officer/Dispatcher within the Campus Safety Department reports directly to the Campus Safety Supervisor. This dual-role position supports the safety and security of the Lewis & Clark College community by performing both officer and dispatcher duties, depending on departmental needs. When serving as an officer, this role ensures the security of campus property and community members through patrols, emergency response, and enforcement of policies. When serving as a dispatcher, this role coordinates communication, dispatch operations, and administrative support to ensure timely and accurate responses to campus incidents.

Compensation for this position is determined based on the work being performed: Grade 13 while performing dispatch duties and Grade 14 while performing officer duties.

This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of LCCSSA Collective Bargaining Agreement.

ESSENTIAL DUTIES

Campus Safety Officer Duties (Grade 14)

Patrol and Security Operations

• Conduct vehicle, foot, and bicycle patrols across campus to monitor safety conditions and ensure the security of buildings and grounds.
• Monitor campus for suspicious activity, enforce college policies, and identify potential safety hazards.
• Respond promptly to alarms (e.g., intrusion, fire, panic) and take appropriate action to address or escalate issues.

Emergency Response and First Aid

• Provide first response to medical emergencies, administering first aid, CPR, and AED as needed.
• Coordinate with emergency responders and campus personnel to ensure appropriate care and communication during crises.
• Support emergency procedures during weather events, natural disasters, or hazardous material incidents.

Enforcement and Policy Adherence

• Enforce campus policies related to safety, including conduct, substance use, and access control.
• Investigate policy violations and criminal activity, such as theft or vandalism, documenting incidents clearly and accurately.
• Collaborate with local law enforcement and external agencies as needed.

Public Service and Campus Assistance

• Escort students, employees, and visitors to enhance personal safety, especially during after-hours events.
• Provide assistance to visitors and community members, including unlocking buildings and assisting with vehicle issues.
• Represent Campus Safety with professionalism and respect while providing customer service and public engagement.

Reporting and Documentation

• Maintain accurate reports of incidents, safety violations, and emergency responses.
• Complete daily activity logs and ensure information is submitted promptly through security software and communication systems.

Campus Safety Dispatcher Duties (Grade 13)

Dispatch and Communication

• Dispatch Campus Safety personnel via radio in response to calls for service.
• Communicate clearly and professionally with students, employees, and visitors, providing accurate directions and information.
• Answer a multi-line phone system and respond to emails in a timely and courteous manner, prioritizing calls based on urgency.

Customer Service and Support

• Deliver exceptional customer service while interacting with campus community members and visitors.
• Handle inquiries about parking, Campus Safety policies, and department services with professionalism.
• Manage difficult situations calmly and respectfully, ensuring a positive and supportive experience.
• Create and issue ID cards for employees and students using campus ID card software.

Database and System Maintenance

• Perform database checks and maintain accurate and timely records in Campus Safety systems.
• Use various computer software systems to support department operations.
• Troubleshoot and report basic system issues to maintain operational continuity.

Operational Readiness

• Regularly monitor campus systems, alarms, and communication channels to ensure timely officer response.
• Assist with office and dispatch area organization and cleanliness to maintain readiness and efficiency.
• Perform related administrative and operational duties to support departmental success.

Other Duties as Assigned

KNOWLEDGE, SKILLS, ABILITIES, & BEHAVIORS

• Knowledge of campus safety protocols, security procedures, and relevant federal, state, and local regulations (e.g., Clery Act, FERPA, Title IX).
• Proficiency in law enforcement and security practices, including emergency response, incident reporting, and crowd management.
• Strong communication skills, including clear verbal and written correspondence across multiple channels.
• Proficient in using computer systems, radio communications, incident management software, mobile apps and records management systems.
• Excellent judgment and decision-making skills under pressure, with a commitment to professional integrity and confidentiality.
• Demonstrates patience, empathy, and diplomacy in stressful or sensitive situations.
• Exceptional attention to detail and organization when handling documentation, dispatch logs, or security records.
• Strong interpersonal skills to foster trust, inclusion, and cooperation within a diverse campus community.
• Ability to work independently while contributing to a collaborative and service-oriented team environment.
• Ability to multitask and adapt to a fast-paced and everchanging environment.
• Ability to type 40-50 words per minute (WPM).
• Commitment to upholding Lewis & Clark’s mission and values through equitable and compassionate service to all community members.
• Exemplifies high standards of professionalism, reliability, and accountability in all interactions and responsibilities.
• Adapts quickly to changing situations, remaining flexible and resourceful in emergency or dynamic environments.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma or equivalent (G.E.D.).
• Two years of experience in campus safety, private security, law enforcement, or a related field with experience in dispatching (2-years of full-time front desk work experience, or equivalent, may substitute for the dispatching experience requirement).
• DPSST (Department of Public Safety Standards and Training) certification for unarmed private security.
• First Aid, CPR, and AED certification (or ability to obtain within the first 90-days of employment).
• Valid driver’s license and a clean driving record.

PREFERRED EDUCATION / EXPERIENCE

• Associate’s degree in criminal justice, public safety, or a related field.
• Four years of experience in campus security, law enforcement, military police, or as a reserve police officer.
• Additional certifications in specialized safety or emergency response areas.
• Experience with emergency response coordination in higher education settings.
• Proficiency with Lenel Security, ID card software, and emergency notification systems (e.g., Blackboard Connect).

JOB CLASSIFICATION

• Job Group Title: Campus Safety Officer/Dispatcher
• Working Title: Campus Safety Officer/Dispatcher
• Salary Grade: Grade 13 when performing dispatch duties; Grade 14 when performing officer duties
• FLSA Status: Non-Exempt
• Department: Campus Safety
• Reports To: Campus Safety Supervisor
• Full-Time: Yes
• Schedule: 40 hours per week; variable shifts, including nights, weekends, and holidays; overtime may be required