Professional Experience/ Qualifications
- Excellent oral and written communication skills required along with the ability to interact effectively in a diverse community.
Preferred Qualifications
- Knowledge of Microsoft Office, including Word, Excel, enough to enter data, and familiarity with CAD or Banner desired.
- Experience with access control, closed-circuit television (CCTV) or two way radios desired.
- Previous related work experience as a campus safety/security officer or police officer, and/or prior experience working in a college or university public safety environment is preferred.
- Experience in recognizing and resolving and/or referring to emergency and stressful situations highly desired.
- Knowledge of local and state laws desired.
Education
- High school diploma or equivalent required.
- Associate’s degree in criminal justice or related field or equivalent military experience preferred.
Department Statement
The Office of Campus Safety is responsible for maintaining a safe and secure living and working environment that is conducive to learning, and is consistent with the academic goals and policies of the institution in an environment of respect. Our primary concern is the wellbeing of our students, staff, faculty and visitors. Campus Safety personnel are recognized and authorized with NYS Security Guard status.
Accountabilities
Accountable for providing patrol and dispatch (911) services to ensure the safety and security of the university community. Responsible for monitoring all university community members for adherence to the Student Code of Conduct and university policies. Accountable for (1) maintaining a safe and secure living and learning environment for the campus community (2) a customer-oriented approach to providing the full scope of campus safety services and (3) a team-oriented approach to achieving individual and department goals.
Specific duties include but are not limited to the following:
- Maintain comprehensive knowledge of the university and campus safety department policies and procedures.
- Enforce the Student Code of Conduct and university policies.
- Provide information, directions, and general assistance to university community members both in person and via the phone.
- Receive emergency and non-emergency calls requesting Campus Safety assistance. Determine nature, location, and priority of calls to Campus Safety and dispatch personnel accordingly.
- Send and receive radio communications to / from Campus Safety Officers, other campus partners, and outside agencies.
- Coordinate incident response with 911 dispatch and other outside agencies.
- Conduct timely case investigations and write case reports, following established procedures.
- Provide incident response support.
- Monitor and respond to campus fire alarms. Investigate to determine if outside agency response is warranted.
- Maintain required dispatch logs and records.
- Patrol the campus for suspicious and/or illegal behavior, safety hazards, public assistance opportunities.
- Perform building tours and lock-ups / unlocks.
- Provide vehicular and pedestrian traffic control services.
- Assist motorists with disabled vehicles on campus.
- Enforce university parking regulations and issue citations for violations.
- Conduct special event safety and security risk assessments and walkthroughs.
- Participate in special event safety and security details.
- Provide basic first aid and lay first responder emergency medical care.
- Participate in department community outreach programs.
- Provide safety and security education to university community members.
- May train and/or have oversight of others, such as student employees.
This position has been designated as a Campus Security Authority (CSA), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.
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