Campus Safety Services Officer

Rapidly assess, prioritize, and manage competing demands during simultaneous routine calls and urgent emergencies. Serve as a calm and decisive first responder during medical, mental health, facility, and life-safety incidents.

Apply empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, support students in distress, and de-escalate complex situations.

Approach all interactions with the campus community with a strong focus on customer service.

Encourage compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement, supporting an inclusive living-learning environment.

Conduct preliminary inquiries into incidents, gathering facts with objectivity and discretion. Utilize Computer-Aided Dispatch (CAD) systems and report-writing software to generate timely, accurate incident logs.

Support central dispatch operations, execute emergency notifications, and contribute to the hands-on onboarding and training of new team members as needed.

Requirements:

• High School Diploma or GED equivalent.
• Valid driver's license with a clean driving record.
• Ability to perform the active physical demands of the position, including walking long distances/standing for extended periods, patrolling in adverse weather conditions, navigating multi-story residential buildings, and safely lifting/carrying up to 50 lbs.
• Must be able to maintain confidentiality.
• Ability to handle emergency situations with excellent judgment and discretion.
• Strong written and verbal communication skills, including computer proficiency and the ability to learn and adapt to new technology or software.
• Cultural competency and sensitivity, including the ability to maintain effective working relationships with a broad spectrum of individuals from a variety of diverse backgrounds.
• Possesses strong people skills, patience, and a willingness to assist others, with a perceptive and empathetic approach.

Preferred Experience & Key Competencies:

• Demonstrated ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds.
• Outstanding verbal and written communication skills, grounded in active listening, patience, emotional intelligence, and discretion.
• Strong critical thinking skills with the ability to maintain composure, exercise excellent judgment, and make sound decisions in fast-moving crisis situations.
• Proficiency with computers, mobile technology, database management, and electronic reporting tools.
• Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is preferred but not required; comprehensive departmental training will be provided.

Shift Overview:

This position operates on a 4-on, 2-off rotating overnight schedule. Work blocks alternate between 8-hour and 10-hour shift rotations depending on department schedule cycles:

• 8-Hour Shift Rotation: 11PM - 7AM
• 10-Hour Shift Rotation: 9PM - 7AM

Additional Shift Requirements:

Campus Safety operates 24 hours a day, 7 days a week, 365 days a year, so this position requires flexibility for overtime, mandatory shifts, holiday coverage, and campus emergencies when needed.

Mandatory overtime may be required based on operational needs, such as large campus events, employee call-outs where minimum staffing levels would be compromised, or emergency incidents requiring additional personnel.

This position is eligible for premium pay, including overtime and applicable shift differentials, for work performed during holidays, weekends, emergency snow response, and other qualifying shifts.

Schedules are subject to change based on the operational needs of the department.

The base pay range is $22.00 to $24.00 per hour, commensurate with experience. This position is eligible for shift differentials, including an additional $1.00 per hour between 5:00 PM and midnight, and $2.00 per hour from midnight to 7:00 AM. Weekend shifts receive an additional $0.55 per hour on top of any applicable shift differentials.

Application review will begin on October 28, 2026 and will continue until the position is filled.

ALL employees must have completed an I-9 BEFORE they can begin work.

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu.



To apply, visit https://wd5.myworkdaysite.com/en-US/recruiting/williamscollege/External_Career_Site/job/Williamstown-MA-Main-Campus/Campus-Safety-Services-Officer_JR10000001569.



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