Rapidly assess, prioritize, and manage competing demands during
simultaneous routine calls and urgent emergencies. Serve as a calm,
decisive first responder during medical, mental health, facility,
and life-safety incidents.
Apply empathetic, trauma-informed, and culturally competent
communication to resolve interpersonal disputes, assist students in
distress, and de-escalate complex situations.
Support an inclusive living-learning environment by encouraging
compliance with college policies through engagement, fair
treatment, and education rather than punitive enforcement.
Conduct thorough preliminary inquiries into incidents,
gathering facts with objectivity and discretion. Utilize advanced
Computer-Aided Dispatch (CAD) systems and report-writing tools to
generate accurate, objective, and timely incident logs.
Support central dispatch operations, assist with emergency
notifications, and contribute to the hands-on training and
onboarding of new personnel as needed.
Requirements:
- High School Diploma or GED equivalent.
- Valid driver's license with a clean driving record.
- Ability to perform the active physical demands of the position,
including walking/standing for extended periods, patrolling in
adverse weather conditions, navigating multi-story residential
buildings, and safely lifting/carrying up to 50 lbs.
- Must be able to maintain confidentiality.
- Ability to handle emergency situations with excellent judgment
and discretion.
- Strong written and verbal communication skills, including
computer proficiency and the ability to learn and adapt to new
technology or software.
- Cultural competency and sensitivity, including the ability to
maintain effective working relationships with a broad spectrum of
individuals from a variety of diverse backgrounds.
- Possesses strong people skills, patience, and a willingness to
assist others, with a perceptive and empathetic approach.
Preferred Experience & Key Competencies:
- Cultural Competency & Inclusive Mindset: Demonstrated
ability to build authentic, respectful relationships with
individuals from broad and intersecting backgrounds.
- Communication & People Skills: Outstanding verbal and
written communication skills, grounded in active listening,
patience, emotional intelligence, and discretion.
- Problem-Solving Under Pressure: Strong critical thinking skills
with the ability to maintain composure, exercise excellent
judgment, and make sound decisions in fast-moving crisis
situations.
- Technical Aptitude: Proficiency with computers, mobile
technology, database management, and electronic reporting
tools.
- Prior experience in community service, non-sworn security,
higher education, customer service, or emergency response is
welcomed but not required; comprehensive departmental training will
be provided.
Shift Overview:
This position operates on a 4-on, 2-off rotating overnight
schedule. Work blocks alternate between 8-hour and 10-hour shift
rotations depending on department schedule cycles:
- 8-Hour Shift Rotation: Two 11:00 PM - 7:00 AM shifts and two
11:30 PM - 7:30 AM shifts per 4-day block.
- 10-Hour Shift Rotation: Two 9:00 PM - 7:00 AM Shifts and two
9:30 PM - 7:30 AM shifts per 4-day block.
Additional Shift Requirements:
Campus Safety operates 24 hours a day, 7 days a week, 365 days a
the year, so this position requires flexibility for overtime,
mandatory shift and holiday coverage, and campus emergencies when
needed.
- This position is eligible for premium pay, including overtime
and applicable shift differentials, for work performed during
holidays, weekends, emergency snow response, and other qualifying
shifts.
- Schedules are subject to change based on the operational needs
of the department.
Application review will begin on
August 31, 2026. The pay
range is from $22.00 to $24.00 per hour, commensurate with
experience.
Please visit careers.williams.edu to apply.
Employment at Williams is contingent on the verification of
background information submitted by the applicant, including the
completion of a criminal record check, and education when
applicable. Decisions regarding appointments, promotions, and
conditions of employment comply with applicable federal or state
law prohibiting discrimination based on race, color, sex, national
origin, religion, age, disability, marital status, sexual
orientation, gender identity or expression, ancestry, or military
service.
It is unlawful in Massachusetts to require or administer a lie
detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal
penalties and civil liability.
Beyond meeting fully its legal obligations for non-discrimination,
Williams College is committed to building a diverse and inclusive
community where members from all backgrounds can live, learn and
thrive. As part of this commitment, we will ensure that persons
with disabilities are provided reasonable accommodations. If
reasonable accommodation is needed to participate in the job
application or interview process please feel free to contact us via
phone at (413) 597-2681 or email at
hr@williams.edu.
To apply, visit https://wd5.myworkdaysite.com/en-US/recruiting/williamscollege/External_Career_Site/job/Williamstown-MA-Main-Campus/Campus-Safety-Services-Officer_JR10000001466.
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