Te Ratonga Pūnaha | Facilities Management

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Campus Support Officer? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

As a Campus Support Officer, you will play a vital role in ensuring the safety, security, and wellbeing of all students, staff, and visitors at the University of Canterbury. Based in the Security Control Room, you will be the first point of contact for emergencies, provide customer-focused support, and coordinate operational security and parking services across the campus.

Your responsibilities will include:

• Responding to phone and walk-in enquiries with professionalism and empathy.
• Issuing parking permits, managing fleet and master keys, and supporting Canterbury Card and Cardax access.
• Monitoring the 24-hour CCTV and access control systems.
• Coordinating emergency responses and liaising with emergency services.
• Supervising after-hours security operations and contracted security staff.
• Managing lost and found property and maintaining accurate incident records.
• Supporting campus events and emergency preparedness training.

Mōu | Who You Are

You are a dedicated and experienced professional with:

• 1–2 years’ experience in security, facilities, frontline services, or another relevant role that demonstrates awareness of safety, incident response, or operational procedures.
• At least 2 years’ experience in a customer service-focused role.
• Strong interpersonal and communication skills with a commitment to exceptional service.
• Good organisational skills and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Office and the ability to learn new systems quickly.
• A full NZ driver’s licence.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With

You will be part of the UC Security team, which provides a comprehensive 24/7 service across our campuses. Reporting to the Campus Support Officer Supervisor and Security Manager, you will work closely with Facilities Management and other key stakeholders to ensure a safe and welcoming environment for all.

Ngā Painga o UC | Why UC

Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

We offer a range of fantastic benefits including flexible work practices, study opportunities and generous superannuation and leave provisions. For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc.

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: This role will remain open until appointments are made.

Please note, applications will be reviewed as they are received, and shortlisted candidates will be interviewed shortly after.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to WorkatUC@canterbury.ac.nz

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Please note, this is an onsite position.