Job Details
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Job Title
Capacity Management Analyst
Department
James | James Ambulatory Clinic Scheduling
Scope of Position
The Ohio State University Wexner Medical Center's James Cancer Hospital and Solove Research Institute is one of the nation's leading cancer programs and the only cancer center in the country that combines a National Cancer Institute (NCI)-designated Comprehensive Cancer Center with a nationally ranked academic medical center on the campus of one of the nation's largest public universities. As one of only a few free-standing cancer hospitals in the United States, The James is dedicated to advancing cancer prevention, detection, diagnosis, treatment, research, education, and survivorship care through innovation and interdisciplinary collaboration.
As patient demand continues to grow, The James has made optimizing access and capacity a strategic imperative. Through data-driven decision-making, operational excellence, and proactive capacity planning, we strive to ensure patients receive timely care across the cancer continuum. The Capacity Management Analyst plays a critical role in advancing these efforts by leveraging analytics, forecasting, and process improvement methodologies to support access, capacity management, resource optimization, and an exceptional patient experience.
Position Summary
The Capacity Management Analyst of Patient Access and Capacity Planning serves as a strategic partner within The James Cancer Hospital's Patient Access and Capacity Management team, reporting to the Associate Director of Capacity Management and supporting the Senior Director of Patient Access.
This role is responsible for partnering with clinical, operational, and service line leadership to influence, define, and execute key strategic and tactical initiatives that improve patient access, optimize capacity, and enhance ambulatory operations across assigned service lines.
The Capacity Management Analyst leverages data, analytics, operational expertise, and Epic system knowledge to identify opportunities, develop actionable insights, and drive sustainable performance improvement. This position serves as a subject matter expert in access management, provider template optimization, Epic scheduling workflows, capacity planning, and ambulatory operational performance. In addition, this role will serve as a key partner in Epic provider template governance by coordinating, evaluating, and executing template modification requests, ensuring changes align with operational strategy, capacity goals, and standardized scheduling practices. The analyst is expected not only to develop, optimize, and distribute reports, dashboards, and scorecards, but also to translate data into meaningful recommendations, facilitate decision-making, and support the implementation of long-term solutions that enhance efficiency, improve patient experience, and increase access to care.
Working collaboratively across departments, the analyst leads complex analyses, monitors key performance indicators, evaluates operational trends, and supports strategic planning efforts. The role requires a strong understanding of healthcare operations, data governance, performance improvement methodologies, and change management principles to ensure data-driven decisions result in measurable and sustainable outcomes aligned with organizational goals.
Minimum Qualifications
- Epic Certification preferred
- Experience in patient access or capacity management preferred
- Direct experience with customer relations and problem-solving
- Experience with data collection and analysis, and proficiency in tools such as Tableau, Qlik, Excel, PowerPoint, Word, etc.
- Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable. 4 years of relevant experience required. 4-8 years of relevant experience preferred.
Ongoing: Continuous learning requirements required, additional capacity management certification preferred.
Additional Information
Location: James Cancer Hospital (0375)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation's top 20 public universities. With campuses and research centers throughout the state, the institution's unrivaled depth and breadth advance innovation, health care and research within Ohio's communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master's, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State's Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people's lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we'll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
- WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
- RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
- HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
- TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
- FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
- WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
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