Job Description

JOB SUMMARY:

The Care Coordinator and Community Liaison position serves as an initial point of contact for community members requesting breast cancer screening mammogram, breast cancer education, and navigation services from TSU BCSPC. This position provides support to facilitate efficient utilization of resources including referrals management, communication and collaboration with providers, access to breast health care services, transportation, and other community resources to advance breast cancer health equity in the community. The Care Coordinator and Community Liaison participates in outreach and community engagement activities, assisting with community facing initiatives, demonstrating independent actions necessary to provide competent and professional assistance to meet the needs of the team and community members. DISTINGUISHING CHARACTERISTICS: The Care Coordinator and Community Liaison is a highly collaborative, self-motivated, creative person that is adaptable to new processes with capacity to function independently under supervision. The Care Coordinator and Community Liaison is knowledgeable (or able to become knowledgeable) of current Breast Cancer health trends.

Essential Duties Summary:

Care coordination/Navigation (~60%)

• Verify eligibility of individuals and recruit appropriate candidates for breast cancer screening through TSU BCSPC and coordinates care including scheduling and navigation along with the team
• Provide breast health barrier solutions including obtaining prior mammogram films, relevant medical records, transportation, language interpretation, financial assistance, and childcare solutions
• Proficiently provides Spanish language interpretation to Spanish-speaking only individuals
• Coordinates and arranges appointments and scheduling for community members requesting TSU BCSPC services
• Communicates findings of breast care services as appropriate in an effective manner and compiles all data required for progress report
• Interacts with peers, staff, and physicians in a supportive and respectful manner. Works collaboratively and maintains active communication with team members for financial assistance and to resolve problems that are identified during navigation
• Answers incoming telephones, troubleshoots and directs calls and requests to appropriate individuals while evaluating, documenting, and managing their needs.

Breast Health promotions, Community Engagement, and Outreach (~30%)

• Cultivate and maintain community relationships and network to foster program recruitment efforts
• Prepare materials, coordinates, and participates in Breast cancer education sessions, mobile mammogram screening events, outreach events, seminars, conferences, and networking activities
• Maintain accurate event calendar and communicate event details with the team

Financial (~10%)

• Orders and maintains supplies and outreach materials for the Breast Cancer Screening & Prevention Center Program

Education:

Required: Bachelor’s degree in a relevant area which includes public health, Health Science, health promotion, health policy, social work-related degree, or health education. High-school diploma/GED and certification in a relevant area which includes public health, Health Science, health promotion, health policy, social work-related degree, or health education.

Required Licensing/Certification:

Preferred: Valid Texas Community Health Worker (CHW) license or able to become licensed. Previous experience with breast cancer program.

Knowledge, Skills, and Abilities:

Skill in: Demonstrated skills in implementing community engagement/outreach or health promotion initiatives and educational materials for a diverse group of students, partners, and stakeholders. Demonstrated skills in computer software applications (e.g., Microsoft outlook, Teams, office 365). Ability to work independently, collaboratively, and exercise sound judgment. Detail oriented, Problem-solving, and decision-making. Multitasking and time management. Excellent communication, both verbal and written, with strong public speaking skills. Demonstrated experience in effective conflict management and resolution. Ability to: Independent use of technology, virtual meeting platforms, and social media. Ability to learn and adapt to new processes. Able to work in a team and produce quality output under tight deadlines. Ability to adhere to organizational objectives.

Work Experience:

Required: A minimum of 1 year patient navigation, and community Engagement/Outreach, Health Promotions or similar experience required. A minimum of 4 years patient navigation, and community Engagement/Outreach, Health Promotions or similar experience required. Bilingual i.e., proficient in English and Spanish.

Working/Environmental Conditions:

Routine office environment, Sitting or standing in one location much of the time. Willingness to work flexible hours to meet the needs of the program. Report directly to the TSU BCSPC Program Director. Works closely with TSU BCSPC Program Director and other key personnel to prepare reports and deliverables to funding agency. Some travel locally and to surrounding counties in the greater Houston area is expected (~35%) with mileage reimbursement.