Manage referrals of distressed students from administration,
faculty, staff, and other members of the university community;
provide feedback to referral agents.
Following referral receipt, gather additional information from
a variety of sources regarding student of concern.
Outreach to students to schedule initial meetings with
appropriate team members.
Maintain an active caseload, regularly assessing and responding
to changes in student risk levels to ensure appropriate support
throughout the duration of each case.
Coordinate and connect students with health services, academic
support, and other campus and community resources to promote
overall wellbeing.
Provide support in accessing and securing basic needs
resources, including food, housing, medical, transportation, and
emergency financial assistance.
Provide short term/triage case management and crisis
intervention.
Respond to alerts generated by student interactions with campus
chatbot; document response.
Conflict Resolution
- Help students improve communication skills and clarify
expectations in a safe, non-threatening environment, so there will
be increased acceptance of outcomes.
- Listen to student concerns regarding campus life in and out of
the classroom, to include roommate disputes, conflict with faculty
members, confusion over advising, and appeals.
Operations
- Participate in creating a professional setting that values
understanding, mutual respect, and the development of interpersonal
skills to effectively engage with individuals from a wide range of
backgrounds and experiences.
- Improve operations and implement systems which will better
track services and referrals to aid MU students.
- Maintain files, records, and databases that are protected for
student privacy.
- Assist with caseload audits and data review by generating
reports from database analytics, as requested by supervisory
staff.
Outreach/Educational Programming
- Participate in campus outreach and educational initiatives
designed to enhance student awareness of available resources. These
efforts also aim to inform faculty, staff and campus partners of
resources available to students.
- Contribute to the development of engaging educational
materials.
- Enhance and strengthen working relationships throughout the
campus community.
Shift
Monday – Friday
8 a.m. – 5 p.m.
This position may require evening and weekend hours supporting
activities and programs within the department. Occasionally
division and campus projects may require additional hours outside
of your normal schedule.
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and
experience and at least 1 year of experience from which comparable
knowledge and skills can be acquired is necessary.
Preferred Qualifications
Master’s degree in Higher Education Administration, Counseling,
Social Work, Psychology, or a closely related field is
preferred.
Two to four years of progressively responsible full-time experience
in student affairs practice in higher education or related
field.
The successful candidate should have some combination of knowledge
and skills in the following areas:
- Emergency response/crisis intervention
- Experience in counseling/social work
- Commitment to students’ rights to privacy
- Knowledge of college student development theory, risk factors,
and current trends in student support services
- Conflict resolution
- Understanding legal issues related to student affairs and
Student Code of Conduct
- Effective collaboration with a diverse constituency
- Working effectively under pressure
- Working as a member of a team and independently
- Strong work ethic
- Excellent verbal and written communication
- Well-developed interpersonal relations
- Knowledge of Family Educational Rights and Privacy Act (or
FERPA)
- Ability to speak in front of audiences of varying compositions
and sizes
Anticipated Hiring Range
Range: $19.25 - $30.00 per hour
Grade: GGS-008
University Title: Student Service Coordinator I
Internal applicants can determine their university title by
accessing the Talent Profile title in myHR.
Application Materials
Submit a completed application, cover letter, contact information
for three (3) professional references (including current
supervisor, if applicable) and résumé.
Sponsorship Information
Employment visa sponsorship is not available for this
position.
Benefit Eligibility
This position is eligible for University benefits. As part of your
total compensation, the University offers a comprehensive benefits
package, including medical, dental and vision plans, retirement,
paid time off, short- and long-term disability, paid parental
leave, paid caregiver leave, and educational fee discounts for all
four UM System campuses. For additional information on University
benefits, please visit the Faculty & Staff Benefits website at
https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an
Equal Opportunity Employer.
To request ADA accommodations, please call the Director of
Accessibility and ADA at 573-884-7278.
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