commitment to our students.
Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about.
Job Description:
Title: CARE Team Coordinator
Department: Student Affairs
Supervisor: Associate Director of Community Standards
SSTA Approver: Associate Director of Community Standards
General Statement of Duties:
The CARE Team Coordinator is a grant-funded position and serves as the integral member of the CARE Team in providing individualized case management, coordinating interventions, and connecting students with appropriate campus and community resources. This role is responsible for case management, coordinating follow-up actions, and providing status updates on active cases. Will also serve as a liaison to faculty, staff, parents, and other stakeholders seeking consultation or assistance from the Care Team. The position contributes to campus-wide awareness of CARE Team services through training, presentations, publications, and data reporting.
Responsibilities:
- Manage a caseload of students using a student-centered approach to support success and well-being.
- Evaluate Care Team referrals and recommend relevant interventions and support strategies.
- Initiates outreach to students to assess needs, coordinate support, and connect them to appropriate resources.
- Maintains accurate, timely, and confidential documentation in designated case management and University systems (Maxient, Early Support, and Excel)
- Provide education and training to the campus community to promote awareness of the CARE Team and strengthen coordinated support for students.
- In collaboration with the Associate Director of Community Standards, track trends using case management data to identify gaps and areas of improvement.
- Develop and implement surveys to identify process improvement measures.
- Serves as a Campus Security Authority (CSA).
- Other duties as assigned.
Requirements:
Required Qualifications:
- Minimum of 2 years of professional experience in case management, crisis intervention, or student advocacy, preferably in a college/university setting.
- Strong interpersonal skills and excellent verbal and written communication skills with the ability to communicate effectively with a variety of audiences (i.e., students, parents, faculty, staff, administration and community).
Preferred Qualifications:
- Bachelor's degree
- Experience with Maxient and Early support case management software.
- Knowledge of FERPA guidelines, and the ability to navigate complex organizational structures.
Additional Information:
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
This is a part-time, non-benefited, hourly position.
Application Instructions:
Applicants must apply online at worcester.interviewexchange.com. A representative from the department will contact individuals for interviews.
