Case Manager for Student Support
Job Summary
The Division of Student Affairs at the University of Utah
provides an array of services and programs to help students benefit
fully from their educational programs and to help the University
carry out its mission of research, teaching and service. Within the
Division of Student Affairs, the Office of the Dean of Students is
committed to promoting a caring and safe community that increases
our students' abilities to learn and make healthy choices. We
promote inclusiveness, strive to support the success and growth of
all students, and enrich the holistic student experience. We
prepare students to reflect on their behavior, to think critically,
practice skills, and clarify values-all of which they can use
throughout their lifetime.
The University of Utah seeks a highly organized and motivated
professional to work as a Case Manager for Student Support within
the Office of the Dean of Students. The Case Manager for Student
Support reports directly to the Associate Director for Student
Support.
Within the Office of the Dean of Students (ODOS), the Student
Support team focuses on the wellbeing and safety of individuals
within campus community by taking reports, gathering information,
and communicating with students, staff, and faculty. The Student
Support team contributes to overall student persistence through
intervention, coaching, support, and referrals to appropriate on
and off-campus resources. Throughout this process, students are
provided with wrap-around services and case management that
supports their academic and personal efforts.
Specifically, the Case Manager for Student Support assists students
who may be in distress or managing extenuating circumstances.
Additionally, the Case Manager for Student Support may utilize,
skill building, behavioral coaching, conflict resolution, as well
as provide guidance on various University processes and policies.
Working in collaboration with the University Behavioral
Intervention Team (BIT), the Case Manager for Student Support will
also directly and proactively engage with students of concern for
needed support and intervention.
Responsibilities
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Responsibilities:
- Provide a continuum of case management for Student Support
cases including: assessment, planning, collaboration,
implementation, monitoring, follow-up, and evaluating
multi-faceted, potentially high-risk, and complex situations.
Respond to communications from concerned campus and community
members regarding new and existing reports.
Gather and report relevant information on cases by conducting
interviews, searching electronic databases, and searching social
media sites.
Meet with students and otherwise engage with them through
various means to evaluate issues of concern and to provide
information, guidance, and support as appropriate to the
situation.
Utilize NaBITA's risk rubric to identify concerning behavior
and implement appropriate interventions
Document actions taken for current cases.
Track trends or changes in student behavior and assess for
ongoing interventions.
Assist students with social service needs including referral to
campus and community resources.
Effectively collaborate and coordinate with other University
personnel, healthcare providers, public safety officers, government
agencies, and family members when responding to students in
distress.
Understand, apply, and communicate applicable University
policies (e.g., withdrawals, leaves of absence, student rights,
etc.) with students and other stakeholders.
Outreach/Education:
- Participate in outreach efforts to the University community
regarding student behavioral issues, intervention strategies, and
current national/institutional trends and best practices in
behavioral intervention.
- Facilitate trainings and presentations on topics that include,
but are not limited to identifying concerning behaviors, reporting,
and appropriate intervention with distressed students.
- Presentations are often co-presented with a campus partner
(e.g., Counseling Center, Campus Police, Student Accountability,
etc.)
Record Keeping and Documentation:
- Create, update, and maintain accurate and timely case
notes.
- Utilize Symplicity's Advocate software to document incoming and
outgoing communications including behavioral reports, requests for
campus resources, meeting notes, document collection, and action
logs.
- As needed, participate in the Behavioral Intervention Team
(BIT) and assigned action items from BIT.
- Contribute to relevant sections of the annual reports, and
present requested data (e.g., trends, gaps in service, etc.) to
University stakeholders.
- Ensure that information management procedures comply with
federal and state requirements and University policies (FERPA,
Clery, etc.)
This job description is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to the job. Work
Environment and Level of Frequency typically required Nearly
Continuously: Office environment. Physical Requirements and Level
of Frequency that may be required Nearly Continuously: Sitting,
hearing, listening, talking. Often: Repetitive hand motion (such as
typing), walking. Seldom: Bending, reaching overhead
Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of
education can be substituted for two years of related work
experience).
Four to six years of progressively more responsible management
experience. Background knowledge of hiring department's area of
specialization in order to analyze, plan and draw conclusions for
recommendations to superiors. Demonstrated leadership skills in
planning and directing employees and processes in order to
effectively monitor and develop subordinates and to ensure the
smooth operation of department. Master's degree in a related area
may be preferred.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Preferences
Department Specific Qualifications:
- Bachelor's degree required, with preference for master's degree
or professional experience equating to a graduate degree in one of
the following areas: student development, higher education
administration, public administration, social sciences, human
resources, or related discipline
- Four to six years of related work experience Strong written and
oral communication skills conflict resolution skills
- Ability to work with other professionals who represent a
variety of disciplines including but not limited to: law
enforcement, faculty, staff, and community partners
- Ability to prioritize and work autonomously in a high-traffic
environment
- Ability to speak in front of audiences of varying compositions
and sizes Experience working with sensitive and confidential
information
Preferences:
- Working knowledge of behavioral intervention and risk
assessment best practices.
- Knowledge of applicable laws and regulations regarding student
and employee policies and privacy of records (Title IX, Clery Act,
FERPA, etc.)
- Experience working with campus and community resources
- Experience with development and coordination of educational
programming.
- Working knowledge of behavioral intervention and risk
assessment programs and best practices.
- Experience working with campus resources (counseling centers,
victim advocacy, academic advising, financial aid, campus police,
registrar, etc.)
- One or more years of experience in case management.
Special Instructions
Requisition Number: PRN45852B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 02337 - Campus Support & Intervention
Location: Campus
Pay Rate Range: $62,525
Close Date: 08/28/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9751778"">https://utah.peopleadmin.com/postings/206749
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