Case Manager - General Case Management and Well-Being Initiatives

Case Manager - General Case Management and Well-Being Initiatives

Company:
University of Georgia

Job Location:

Category:
Student Affairs and Services

Type:
Full-Time

*We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.*

Position Summary

The Student Affairs Case Manager serves as one of four professional case managers within Student Care & Outreach (SCO). This position provides individualized assessment, intervention, and coordinated support for students experiencing complex personal, academic, financial, and/or well-being concerns. The Case Manager exercises professional judgment in evaluating student situations, determining appropriate courses of action, and coordinating campus and community resources.

In addition to direct case management, the position contributes to divisional well-being initiatives, including suicide prevention programming and Support Dawgs training efforts. The Case Manager reports to the Assistant Director of SCO and operates with a high degree of autonomy within established university policies and best practices.

Preferred Qualifications

• Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).

Duties/Responsibilities

(70%) Case Management for Student Care & Outreach:

• Conduct individualized assessments of students referred to Student Care & Outreach (SCO) to evaluate level of risk, stability, and need for intervention; independently determine appropriate courses of action using professional judgment and best practices in student support and case management.
• Develop and implement individualized, multi-faceted support plans that coordinate campus departments, academic units, community providers, and external stakeholders.
• Manage an active caseload of up to approximately 60 cases per week, prioritizing cases based on acuity and institutional impact.
• Evaluate emergency financial assistance requests in partnership with the Office of Student Financial Aid and recommend disbursement of support funds based on documented need and urgency.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures, and guide stakeholders through appropriate processes.
• Consult with faculty regarding students of concern, behavioral issues, attendance disruptions, and academic impact; provide recommendations grounded in policy and student support best practices.
• Coordinate and participate in degree completion and student retention teams in collaboration with the Office of Student Success and Academic Advising to remove barriers to timely academic progression.
• Facilitate hardship withdrawal and related academic processes, advising students on options and institutional implications.
• Coordinate cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Exercise discretion in responding to sensitive health, safety, and well-being concerns, consulting leadership on exceptional or emergent matters as appropriate.
• Maintain accurate, confidential case documentation within the Advocate Symplicity system in compliance with FERPA and university policies; analyze case data to identify trends and emerging student needs.

(20%) Well-being Strategy, Outreach, and Campus Collaboration:

• Collaborate with the Director and Community of Care Coordinators to support suicide prevention initiatives and campus-wide well-being strategies.
• Coordinate Support Dawgs training logistics and implementation, including managing program tracking systems and stakeholder communication.
• Provide consultation to campus partners regarding students of concern and emerging well-being trends.
• Represent Student Care & Outreach on divisional committees, cross-campus working groups, and outreach initiatives.
• Identify gaps in services and recommend enhancements to support student well-being and retention.

(10%) Research, Assessment, and Process Improvement:

• Research best practices in higher education case management, student retention, and crisis response; recommend process improvements.
• Interpret and apply university policies related to academic standing, hardship withdrawal, emergency funding, confidentiality, and student conduct.
• Contribute to annual reporting, program assessment, and data-informed evaluation of case management services.
• Identify patterns in student concerns and provide recommendations to leadership regarding preventative initiatives and systemic improvements.

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