Case Manager Workforce Support

Position Summary

The Workforce Case Manager provides individualized case management and workforce development services to participants enrolled in the NJRWFS initiative. The position is responsible for developing Workforce Success Plans, coordinating services and referrals, addressing barriers to employment, and supporting participants in achieving education, occupational training, employment, and long-term recovery goals. The Workforce Case Manager collaborates with Certified Peer Recovery Specialists (CPRS), workforce partners, and community organizations to promote participant engagement, economic stability, and sustained recovery.

Skills and Knowledge Required

Knowledge of case management principles, workforce development, career coaching, motivational interviewing, participant engagement, and service coordination. Strong communication, organizational, problem-solving, and documentation skills, with the ability to navigate workforce systems, coordinate community resources, and provide culturally responsive, participant-centered services.

Duties and Responsibilities

• Conduct participant intake, comprehensive assessments, and individualized service planning.
• Develop, implement, and regularly update individualized Workforce Success Plans based on participants' strengths, needs, and employment goals.
• Provide workforce readiness services, including career coaching, résumé development, interview preparation, digital literacy, and employment planning.
• Assist participants with accessing education, occupational training, employment opportunities, and workforce development programs.
• Coordinate referrals to treatment providers, recovery support services, employers, labor organizations, and community-based supportive services.
• Identify and address barriers to employment, including transportation, housing, childcare, and other needs that may impact participant success.
• Monitor participant progress toward workforce and recovery goals, providing ongoing follow-up and support.
• Collaborate with Certified Peer Recovery Specialists and community partners to coordinate services and promote participant engagement.
• Maintain accurate and timely participant documentation, service records, and required data entry in the Recovery Data Platform (RDP).
• Participate in supervision, continuous quality improvement (CQI) activities, team meetings, required trainings, and community outreach activities.
• Ensure adherence to agency policies, confidentiality requirements, and applicable grant guidelines.
• Perform additional duties as assigned by the supervisor or Director of Recovery Support.

Behavioral Competencies and Expectations

• Demonstrate professionalism, empathy, and respect while fostering a supportive, inclusive, and participant-centered environment.
• Maintain appropriate professional boundaries, confidentiality, and ethical standards in all participant interactions.
• Promote participant autonomy, self-sufficiency, and empowerment through individualized case management and goal setting.
• Communicate proactively and respectfully with participants, colleagues, supervisors, employers, and community partners.
• Demonstrate reliability, accountability, strong organizational skills, and effective time management while managing multiple priorities and participant caseloads.
• Remain flexible, solutions-oriented, and responsive to participant needs while collaborating with the project team to address barriers to education, training, and employment.

Qualifications

• Bachelor's degree in Social Work, Counseling, Human Services, Workforce Development, Rehabilitation, or a related field required.
• Minimum of three years of experience in case management, workforce development, behavioral health, or recovery support services preferred.
• Knowledge of employment services, educational systems, workforce development programs, and community resources preferred.

Skills and Knowledge Required

• Knowledge of case management principles, workforce development, career coaching, and service coordination.
• Strong participant engagement, assessment, and individualized service planning skills.
• Familiarity with motivational interviewing and participant-centered approaches.
• Excellent written and verbal communication, organizational, problem-solving, and time management skills.
• Ability to maintain accurate documentation, manage multiple priorities, and collaborate effectively with participants, colleagues, and community partners.

Travel: Frequent travel throughout New Jersey, primarily within Hudson, Mercer, Middlesex, and Union counties. Reliable, independent transportation is required.

Evening and Weekend Availability: Occasional evening and weekend hours may be required to support program activities, meetings, and community events.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Job descriptions can be revised and updated periodically to meet the needs of the organization.

Equal Employment Opportunity (EEO) and Anti-Harassment Policy

Prevention Links provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Prevention Links complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Prevention Links expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Prevention Links’ employees to perform their job duties may result in discipline up to and including discharge.