Case Worker

The Office of Student Affairs and Admissions at IU School of Dentistry leads the admissions, support, and retention of competent and qualified students and fosters a supportive, positive, interprofessional learning environment.

Job Summary

The Case Manager works directly with students facing academic, personal, and wellness challenges, helping develop effective time management, study skills, stress management strategies, and action plans to remain on track academically. In addition, this role collaborates closely with faculty, academic affairs, and student support partners to identify concerns early and coordinate timely interventions before issues escalate.

Department-Specific Responsibilities

• Provides 1-on-1 success coaching to support students, academic achievement, personal development, and overall well-being.
• Helps students set goals, improve time-management and study strategies, and navigate stress, motivation, and adjustment challenges.
• Collaborates with faculty, academic affairs, and campus partners to identify and support students experiencing academic or personal challenges through early intervention.
• Connects students with appropriate academic, wellness, campus, and community resources and assists with academic progress concerns and leaves of absence.
• Leads mindfulness, stress-reduction, and wellness programming to promote resilience and proactive well-being, particularly during high-stress periods.
• Contributes to multidisciplinary student support efforts and collaborates with student wellness organizations on campus-wide wellness initiatives and outreach.
• Serves as a member of the campus JAGS Care Team to provide immediate support during critical incidents.

General Responsibilities

• Provides direct services and acts as central point of contact for students who have experienced sexual, physical, or other misconduct.
• Conducts situational analysis and provides assistance and counseling to improve clients' social and psychological conditions.
• Assesses safety concerns, provides an overview of campus resources, and provides immediate and ongoing assistance to students in need.
• Helps guide students through procedures for various issues (requesting grade changes, withdrawing from classes, housing concerns, academic or administrative appeals) and providing assistance to ensure that students receive interim measures.
• Assists students with establishing a support network of family, friends, and community resources and creating personal development plans.
• Identifies and connects students to campus and community resources (direct or indirect referrals); accompanies students to informal or formal meetings with instructors or administrators as needed/requested
• Reviews university policies and procedures with students. Reviews procedures for investigations, judicial hearings, appeals, etc.
• Maintains case records in a secure and confidential manner, maintains statistics and administers ongoing program evaluations.
• Serves as a member of the sexual violence prevention and advocacy team, providing outreach and raising awareness about prevention and advocacy services provided by the department.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in counseling or social work.

Preferred

• Master's degree in counseling or social work.

WORK EXPERIENCE

Required

• 1 year of experience working with survivors of sexual or physical assault, preferably in a counseling or advising capacity.

Preferred

• Experience working in a university setting.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU School of Dentistry

Indianapolis, Indiana 46202

This is an in-person position.

Advertised Salary

$63,000.00 - 66,000.00 based on experience and internal equity.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Health Services

Job Family: Social Work

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234