Cashier Lead

Job Summary

The Cashier Lead assists with daily cash reporting and transaction reconciliation for the Cashier's Office and campus store operations. Serving as a point of contact for internal staff and campus partners, this role also supports front-end operations as needed. Key responsibilities include investigating discrepancies, performing cashier system audits and updates, conducting team training, and collaborating with other departments to support compliance and operational efficiency.

Job Description

Typical duties include but are not limited to:

• Performs daily reconciliation of Payment Gateway, verifying payment records for tuition fees and other student charges and identifying and resolving discrepancies between gateway reports and Banner entries.
• Monitors and verifies the daily data feed is successful from Banner AR into Workday, working closely with the finance and accounting team.
• Prepares daily cash reports, reconciles receipts, and bank deposits. Investigates and resolves discrepancies.
• Ensures that all transactions are processed in accordance with internal controls, policies, and procedures.
• Provides oversight of change funds and performs random departmental cash audits. Reconciles accounts and ensures all funds accounted for.
• Facilitates quarterly testing of cashiering system and completing annual Banner cycle upgrades.
• Provides training and guidance on policies, procedures, system updates and process changes.
• Researches and resolves complex student account receivables issues, working with students or departments to find a resolution.
• Processes and documents grant payments, ensuring accurate records for Research & Sponsored Programs.
• Prepares and updates procedures for cashiering. Recommends policies, procedures and control systems to improve operations.

Other Duties:

• Adheres to established standards on the use and protection of restricted data as outlined in FGCU Policy 3.042. Responsible for completing the ‘Get Secure' training course annually.
• Assists with cashiering duties as needed during peak business hours, staff absences, and scheduled vacations.
• Assists leadership with creating work schedules for cashiers.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and four years of full-time experience directly related to the job functions.
• Full-time experience in cashiering, processing payments, or other related duties.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Associate's Degree from an accredited institution in Accounting or closely related area.
• Experience working with students, collections, registration process, or financial aid disbursements in a higher education setting.
• Experience with Banner and TouchNet Business Office Cashiering Edition.
• Experience using a ten key pad.

Knowledge, Skills & Abilities

• Knowledge of cash management principles and procedures.
• Knowledge of FERPA and other applicable laws, regulations and guidelines related to the position.
• Knowledge of or ability to learn Banner, TouchNet, or similar enterprise financial management software application.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills and an ability to prioritize and complete simultaneous tasks within deadlines.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to use effective decision making and problem solving techniques.
• Ability to interpret and apply laws, regulations, policies and procedures consistently.
• Ability to diffuse and respond professionally to stressful situations and difficult people.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to maintain confidentiality and discretion at all times.
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands and involved.

Pay Grade 13

This position is not eligible for sponsorship

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Cashier-Lead_R0006779